Customer Success Consultant

WTS-World Travel Service

Customer Success Consultant managing client portfolios using GetGoing platform. Leading onboarding, driving revenue growth, and fostering client relationships effectively.

Posted 5/19/2026full-timeRemote • 🇹🇷 TurkeyMid-LevelSenior💰 $60,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Proactively manage a portfolio of clients using the GetGoing platform
Grow the revenue of the client's portfolio by turning customers into advocates
Lead the onboarding activities for new clients with the objective to drive speed-to-revenue
Support clients’ desired outcomes through advice, education, and digital resources
Identify growth and expansion opportunities, and work to expand client user engagement
Work with clients to create a plan that aligns with their overall strategy
Coordinate communication between GetGoing/BCD Travel and clients
Be responsible for the profitability and organic growth of your client portfolio

Requirements

What you’ll need

Prior client facing account management business travel experience required
Global mindset with the ability to communicate proactively and foster positive business relationships
Sales perspective with willingness to dig into technical details when needed
Analytical skills and the ability to suggest ways to improve processes

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

client facingcommunicationrelationship buildinganalytical skillssales perspectiveprocess improvementproactive managementstrategic planninguser engagementonboarding