CRM Administrator, Data Strategy Manager
WSU
full-time
Posted on:
Location Type: Hybrid
Location: Pullman • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $4,942 - $7,570 per month
Job Level
Mid-LevelSenior
About the role
- Directly administer, manage, and oversee the day-to-day operations of and strategy for the University Advancement CRM system.
- Collaborate and partner with cross-functional leaders, colleges, units, and departments to continually develop and expand integrated, system-wide CRM strategic plans.
- Be accountable for maximizing the effectiveness of the CRM, improving the advancement and donor experience, and assist in achieving cohesive department and unit goals across the WSU system.
- Lead discussions to identify areas of optimization in the CRM; develop solutions to address business needs via mass imports of data; create new custom fields, workflows, business rules, views, and dashboards.
- Build test scripts, coordinate UAT processes, and communicate proposed changes; roll out any enhancements and troubleshoot identified bugs.
Requirements
- Bachelor’s degree in Business, Management Information Systems, or related field AND four (4) years of professional experience in procedural, management, or business analysis work; OR a combination of education and experience totaling eight (8) years from which comparable knowledge and ability are acquired.
- A Master’s Degree in a related field may substitute for one (1) year of professional work experience.
- Demonstrated project and time management experience; strong organizational skills with the ability to manage multiple priorities.
- Demonstrated effective interpersonal, written, and oral communication skills with a focus on building and maintaining positive working relationships.
- Technical aptitude toward data quality and management.
- Ability to travel to a WSU campus 1-2 times per year.
- Ability to work a flexible schedule including some weekends and evenings.
Benefits
- Paid sick and vacation leave
- Paid holidays
- Medical, dental, life and disability insurance package for employees and dependents
- Retirement
- Deferred compensation and optional supplemental retirement accounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM administrationdata managementbusiness analysisproject managementworkflow developmentcustom fields creationdashboard creationUAT coordinationdata importbug troubleshooting
Soft skills
organizational skillsinterpersonal skillswritten communicationoral communicationrelationship buildingtime managementflexibilitycollaborationstrategic planningproblem-solving