WSU

CRM Administrator, Data Strategy Manager

WSU

full-time

Posted on:

Location Type: Hybrid

Location: Pullman • Washington • United States

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Salary

💰 $4,942 - $7,570 per month

About the role

  • Directly administer, manage, and oversee the day-to-day operations of and strategy for the University Advancement CRM system.
  • Collaborate and partner with cross-functional leaders, colleges, units, and departments to continually develop and expand integrated, system-wide CRM strategic plans.
  • Be accountable for maximizing the effectiveness of the CRM, improving the advancement and donor experience, and assist in achieving cohesive department and unit goals across the WSU system.
  • Lead discussions to identify areas of optimization in the CRM; develop solutions to address business needs via mass imports of data; create new custom fields, workflows, business rules, views, and dashboards.
  • Build test scripts, coordinate UAT processes, and communicate proposed changes; roll out any enhancements and troubleshoot identified bugs.

Requirements

  • Bachelor’s degree in Business, Management Information Systems, or related field AND four (4) years of professional experience in procedural, management, or business analysis work; OR a combination of education and experience totaling eight (8) years from which comparable knowledge and ability are acquired.
  • A Master’s Degree in a related field may substitute for one (1) year of professional work experience.
  • Demonstrated project and time management experience; strong organizational skills with the ability to manage multiple priorities.
  • Demonstrated effective interpersonal, written, and oral communication skills with a focus on building and maintaining positive working relationships.
  • Technical aptitude toward data quality and management.
  • Ability to travel to a WSU campus 1-2 times per year.
  • Ability to work a flexible schedule including some weekends and evenings.
Benefits
  • Paid sick and vacation leave
  • Paid holidays
  • Medical, dental, life and disability insurance package for employees and dependents
  • Retirement
  • Deferred compensation and optional supplemental retirement accounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM administrationdata managementbusiness analysisproject managementworkflow developmentcustom fields creationdashboard creationUAT coordinationdata importbug troubleshooting
Soft Skills
organizational skillsinterpersonal skillswritten communicationoral communicationrelationship buildingtime managementflexibilitycollaborationstrategic planningproblem-solving