Senior Client Service Manager – Client Experience

WSGR

Senior Manager overseeing client experience and feedback programs at Wilson Sonsini. Driving change management and optimizing onboarding processes for a premier legal advisor.

Posted 5/15/2026full-timePalo Alto • California, New York • 🇺🇸 United StatesSenior💰 $163,200 - $220,800 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Assist in leading the firm’s feedback ecosystem.
Translate raw feedback and interview findings into actionable service improvement plans.
Refine and overhaul the onboarding process.
Partner with administrative leads to modify workflows.
Assist with reporting and presentations integrating feedback data.

Requirements

What you’ll need

Minimum of 7+ years of experience in client experience (CX), legal operations, or professional services management.
Experience within an AmLaw 100 firm or a corporate legal department is highly preferred.
Bachelor’s degree is required; a J.D., MBA, or PMP certification preferred.
Expert-level interviewing and presentation skills.
Strong understanding of data analysis, CRM systems, and process engineering.
Commitment to maintaining confidentiality and ethical standards.

Benefits

Comp & perks

Highly competitive salary and benefits package
Discretionary year-end merit bonus based on performance
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisprocess engineeringclient experienceservice improvement planningworkflow modification

Soft Skills

interviewing skillspresentation skillsleadershipcommunicationconfidentiality

Certifications

J.D.MBAPMP