Knowledge and Intelligence Solutions Administrator

WSGR

Knowledge and Intelligence Solutions Administrator at Wilson Sonsini implementing and enhancing the Litera Foundation experience management platform. Collaborating with legal teams to leverage experience data for business development.

Posted 5/15/2026full-timePalo Alto • California • 🇺🇸 United StatesMid-LevelSenior💰 $102,000 - $138,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the implementation, testing, rollout, and ongoing administration of Litera Foundation across the firm.
Serve as the primary business owner and subject matter resource for Foundation, including configuration, enhancements, workflows, and user support.
Manage platform governance and data stewardship practices to promote consistency, usability, and data quality.
Partner with KM, Business Development and Competitive Intelligence teams to prioritize enhancements, gather requirements, and improve processes for collecting and maintaining experience data.
Deliver training, documentation, and support for attorneys and business professionals, with a focus on user adoption and best practices.
Coordinate testing for releases, upgrades, and enhancements, and communicate changes clearly to stakeholders.
Act as the primary liaison with the vendor regarding support issues, upgrades, product feedback, and enhancement requests.
Develop and support governance forums or working groups focused on platform standards, change management, and service expectations.
Maintain administrative documentation, reporting, communications, and project coordination related to Foundation initiatives.

Requirements

What you’ll need

5+ years of experience in knowledge management, legal operations, experience management, or data systems administration in a law firm, corporate legal department, or other professional services environment.
3+ years of hands-on experience with Litera Foundation, including both front-end and back-end functionality.
Strong experience with legal or professional services technology, such as experience databases, legal research tools, workflow systems, legal project management platforms, or related practice support tools.
Ability to work effectively with lawyers, business development and marketing teams, administrative departments, and outside vendors.
Strong project management skills, including the ability to manage multiple priorities and advance initiatives with limited supervision.
Excellent written and verbal communication skills, with the ability to explain systems, processes, and benefits to varied audiences.
Demonstrated commitment to change management, process improvement, user adoption, and the ongoing evolution of complex data and technology solutions.
Experience supporting a range of legal practices, including transactional, litigation, and regulatory matters, is preferred.
Familiarity with integrated third-party data platforms such as PitchBook, Capital IQ, Bloomberg, Lex Machina, or similar tools is a plus.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities
Discretionary year-end merit bonus based on performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Litera Foundationdata systems administrationexperience managementlegal project managementworkflow systemsexperience databaseslegal research toolschange managementprocess improvementuser adoption

Soft Skills

project managementcommunication skillscollaborationtrainingdocumentationstakeholder managementproblem-solvingadaptabilityorganizational skillsleadership