Client Service Manager

WSGR

. Supports assigned, dedicated Client Service Teams, including facilitating team meetings, strategic planning, trainings, events, and other initiatives to deepen the client relationship .

Posted 4/23/2026full-timePalo Alto • California • 🇺🇸 United StatesMid-LevelSenior💰 $119,000 - $178,250 per yearWebsite

About the role

Key responsibilities & impact

Supports assigned, dedicated Client Service Teams, including facilitating team meetings, strategic planning, trainings, events, and other initiatives to deepen the client relationship
Leads data gathering and reporting tasks, including monitoring client personnel changes, matter and financial reporting, public company filings, and external client news
Utilizes the firm’s Client Relationship Management platform, Salesforce, to provide and analyze key relationship insights to Client Service Teams
Supports the firm’s value reporting strategy in partnership with Finance, Innovation, and other administrative departments at the firm
Manages and drafts content for Client Service Insights newsletters
Updates, organizes and maintains projects in Smartsheet, the team’s project management software

Requirements

What you’ll need

5+ years of experience in related field, preferably in a law firm or professional services environment
Bachelor's degree preferred
Strong customer service ethic
Demonstrated ability to build strong working relationships across all levels of the organization
Exemplary communication skills, both verbal and written
Extremely detail-oriented, with superior proofreading and fact-checking skills
Strong project management skills with the ability to manage multiple priorities/deadlines
Must be proficient in the use of MS Office, including PowerPoint, Word, and Excel
Aptitude for learning new software, systems, databases, and procedures quickly
Ability to work both independently and collaboratively in hybrid team environments
Self-motivated, positive attitude, and a deep curiosity about technology, life sciences, and the new energy economy
Ability to travel and attend key events and meetings on occasion.

Benefits

Comp & perks

Competitive salary
Discretionary year-end merit bonus based on performance
Health insurance
Professional development opportunities
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data gatheringreportingproofreadingfact-checkingproject management

Soft Skills

customer servicerelationship buildingcommunicationdetail-orientedself-motivatedpositive attitudecuriosity