Manager, IT Risk Operations

WSGR

full-time

Posted on:

Location Type: Hybrid

Location: Palo AltoCaliforniaUnited States

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Salary

💰 $163,200 - $220,800 per year

Job Level

About the role

  • Managing a small team to work closely with senior leaders across IT, Security Engineering, General Counsel, and firm leadership to shape how risk is understood, measured, and managed
  • Lead the development of executive-level reporting on IT risk, compliance posture, and operational performance
  • Build and evolve KPI/KRI dashboards that provide real-time visibility into risk trends and control effectiveness
  • Translate complex IT and security data into meaningful insights for decision making
  • Ensure adherence to IT policies, standards, and leading frameworks (e.g., NIST, ISO 27001)
  • Own and evolve the firm’s IT risk register and Risk & Control Self-Assessment (RCSA) program
  • Identify emerging and systemic risks across IT, security, privacy, and operational processes
  • Partner with General Counsel, Security, and IT to lead internal investigations
  • Oversee governance and reporting across the IT Service Management (ITSM) ecosystem
  • Analyze incident, change, and problem management data to identify trends and improvement opportunities
  • Drive workflow optimization and automation within ServiceNow
  • Review and advise on vendor agreements and enhance vendor risk processes
  • Identify opportunities to streamline processes, enhance reporting, and improve governance
  • Introduce data-driven approaches to risk management and operational oversight
  • Perform related duties as assigned or directed by supervisor
  • Maintain compliance with all firm policies and procedures

Requirements

  • Bachelor's degree preferred
  • Seven years of experience in IT risk, security compliance, technology audit, or IT governance preferred
  • Experience operating in complex, regulated environments (e.g., law firms, financial services, consulting) preferred
  • Proven ability to lead reporting, analytics, and governance initiatives
  • Familiarity with ServiceNow and ITSM reporting including understanding of incident, change, and problem management lifecycles
  • Experience with security and collaboration platforms such as Microsoft 365, Purview and email security tools
  • Working knowledge of frameworks such as the NIST Cybersecurity Framework, ISO/IEC 27001 and SOC 2
  • Strong understanding of control design, risk registers, RCSA programs, and audit response
  • Basic understanding of privacy regulations
  • CISA, CISSP, CRISC, CTPRM and/or ITIL preferred
Benefits
  • Highly competitive salary and benefits package
  • Discretionary year-end merit bonus based on performance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT risk managementsecurity compliancetechnology auditIT governanceKPI dashboardsKRI dashboardsdata analysisworkflow optimizationincident managementchange management
Soft Skills
leadershipcommunicationanalytical thinkingproblem-solvingcollaborationdecision makingreportinggovernanceprocess improvementdata-driven approach
Certifications
CISACISSPCRISCCTPRMITIL