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About the role
Key responsibilities & impact- Manage a pipeline of various number of loans efficiently and deliver an excellent customer experience.
- Proactively gather and review of underwriting documentation from the applicant and any applicable third parties.
- Responsible for timely submission of underwriting conditions to the Underwriter.
- Review underwriting conditions received from the customer of third parties to ensure that the underwriting conditions are properly addresses.
- Review file documentation for missing or erroneous information.
- Maintain all required documentation pertaining to assigned loans within the loan origination system.
- Regularly communicate mortgage loan statuses with the Mortgage Loan Originators and the applicant.
- Regular pipeline follow-up within the company standards.
- Ensure that the appropriate levels of mortgage insurance is obtained where applicable.
- Review loan documentation to ensure that it meets the conditions set forth by Underwriting.
- Process and close, at minimum the expected number of loans each month.
- Communicate in writing and verbally with internal business partners, third parties, and to the applicant.
- Ensure that all loans are cleared to close by the underwriter within the division SLAs and customer expectations.
- Ensure that loans requiring escalation are brought to management’s attention.
Requirements
What you’ll need- A bachelor’s degree preferred or equivalent relevant job experience.
- A minimum of 2 years mortgage processing experience.
- Bilingual in Spanish is strongly preferred.
- Must have strong understanding of the mortgage process flow.
- Must have strong organizational skills.
- Must have a proven track record of pro-active problem solving.
- Must have the ability to multi-task in a high volume and high paced environment.
- Must be customer focused and dedicated to delivering a “stellar” customer experience.
- Must have an understanding of residential mortgage products.
- Must have a general understanding of underwriting guidelines for product suite offerings.
- Must be able to perform at a high level with minimal supervision.
- Must have excellent written and oral communication skills.
- Must have a track record of building strong internal and external partnerships.
- Must have proactive problem solving skills.
Benefits
Comp & perks- medical, dental, and vision coverage
- a 401(k) plan
- life, accident, and disability insurance
- flexible spending accounts (FSAs) and health savings accounts (HSAs)
- wellness programs
- paid parental leave
- military leave
- vacation and other paid time off
- sick leave in accordance with applicable state laws
- paid holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mortgage processingunderwriting documentation reviewloan origination systemresidential mortgage productsunderwriting guidelinespipeline managementloan documentation reviewcustomer experience deliveryproblem solvingmulti-tasking
Soft Skills
organizational skillscustomer focuscommunication skillspartnership buildingproactive problem solvingability to work independentlytime managementattention to detailadaptabilityteam collaboration
Certifications
bachelor’s degree