Translator

• Using our user interface to translate strings of documents (translation keys) for our clients
• Reviewing documents to ensure the quality and fluency of Danish translations
• Optimizing and reviewing language and translation automation as requested
• Timely and accurate Danish translations
• Address flaws on a grammatical and technical level

Danish Translator

• Timely and accurate Lithuanian translations
• Reviewing documents to ensure quality and fluency of Lithuanian translations
• Optimizing and reviewing language and translation automation as requested
• Supporting developers in document automation projects that require specialized language skills

Lithuanian Translator

Chief Technology Officer

• Own the technical direction of the WSD platform and its underlying engineering practices
• Define and evolve engineering standards and architectural principles
• Partner closely with the CPTO, Product, Architecture, Security, and Delivery leaders
• Ensure the technology roadmap supports business growth, regulatory requirements, and operational resilience
• Act as a senior technical authority and mentor across engineering teams
• Remain hands-on where depth, judgement, or escalation is required

Head of Technology

Analyst

• Deliver high-quality Level 1 and Level 2 technical support to customers, including investment banks, ensuring timely and effective resolution of incidents and requests.
• Act as the primary escalation point for complex, high-impact, or business-critical issues, driving them to resolution with urgency and accountability.
• Serve as a senior technical reference for the team, providing guidance on troubleshooting, best practices, and effective customer communication.
• Apply ITIL best practices across incident, problem, and request management to ensure consistent and efficient service delivery.
• Perform root cause analysis (RCA) to identify underlying issues, proactively detect trends, and implement preventive measures.
• Investigate and resolve technical issues involving APIs, system integrations, logs, and data formats such as XML and JSON.
• Mentor and support junior analysts, enhancing their technical capabilities and improving first-contact resolution rates.
• Identify gaps in processes, documentation, and tools, and lead continuous improvement initiatives to optimize support operations.
• Collaborate closely with Engineering and Product teams to address recurring issues and improve system reliability and user experience.
• Manage customer escalations with professionalism, ensuring clear communication and maintaining strong client relationships.
• Act as a liaison between local support operations in Brazil and global stakeholders, ensuring alignment and effective communication across regions.

Senior Service Analyst

Manager

• Act as the primary escalation point for customers across incidents, service requests and operational issues, ensuring timely resolution and clear accountability.
• Lead Major Incidents end‑to‑end, coordinating internal teams and third‑party providers through to resolution.
• Own customer communications during incidents, providing clear, accurate and timely updates to maintain confidence and transparency.
• Coach, mentor and support Service Analysts, improving investigation quality, incident ownership and customer communication standards.
• Ensure consistent application of Incident, Problem and Change Management processes in line with ITIL best practices.
• Lead Root Cause Analysis (RCA) activities, ensuring corrective and preventative actions are clearly defined, owned and driven through to completion.
• Support and coordinate Change activities, including risk assessment, internal alignment and customer notifications.
• Work closely with the Head of Service Management to optimise service processes, tooling and operational maturity.
• Drive continuous improvement initiatives by analysing incident trends, service data and customer feedback.
• Ensure service teams fully understand customer SLAs and operational commitments and actively manage adherence to those SLAs.
• Monitor service performance, proactively identify risks to service levels and implement mitigation actions.
• Conduct regular Service Review Meetings with customers, covering incidents, service performance, trends and improvement plans.
• Build strong, trusted relationships with customer stakeholders and act as a key service partner.
• Collaborate with Engineering, Product, Infrastructure and external vendors to improve system reliability and service quality.

Service Delivery Manager

Operations

• Translate Industry / Client / Product Owner needs into technical specifications, data model design and ingestion code; deliver safely into production with repeatable patterns.
• Build and maintain transformation/mapping logic from complex client XML/JSON payloads to WSD’s data models using server-side JavaScript (and XSLT / alternative mapping technologies where appropriate).
• Work closely with core engineering teams (including Java backend teams) to ensure seamless integration between platform logic and client delivery workflows.
• Deliver to L3 expectations—reliable, maintainable code; participation in code reviews; and testing discipline aligned to WSD’s standards.

Operations Analyst

Business Analyst

• Collaborate with Product Owners to shape and prioritize the roadmap; translate high-level product vision into executable plans
• Elicit, document, and refine business requirements using user stories, workflows, and data mapping techniques
• Maintain a healthy and prioritized backlog; refine user stories in alignment with sprint goals and team capacity
• Serve as a bridge between business, operations, and technical teams; manage stakeholder communications and expectations
• Work alongside developers and QA during sprint activities; attend stand-ups, backlog grooming, and sprint reviews
• Analyze data pipelines, outputs, and user behavior to inform product decisions and measure success
• Assist in validation and testing activities to ensure feature completeness and quality assurance
• Develop and maintain internal and external documentation including process flows, release notes, and product guides
• Monitor industry trends and regulatory shifts to help inform future planning and product positioning

• Supporting the build and run of a product suite of customer facing applications
• Communicate with internal colleagues to understand the needs of internal business functions and external clients
• Implement import and export routes using BPMN (Business Process Model and Notation)
• Develop mapping logic using a Domain Specific Language (DSL)
• Design and execute regression tests (both manual and automated)
• Provide 2nd level technical support for system issues
• Prepare deployments and verify functionality in production environments

Full-stack Engineer

• Lead a team of java and nodejs full-stack engineers
• Participate company-wide technical forums to drive for defining standards that will impact the entire company
• Design, develop, test, and maintain applications according to project requirements.
• Collaborate with cross-functional teams to define, design, and deliver new features.
• Provide guidance on all levels of software engineers, including seniors.
• Write clean, scalable, and maintainable code following industry best practices and coding standards.
• Troubleshoot, debug, and optimize existing applications and systems for performance and reliability.
• Write automated tests and address code smells and vulnerabilities.
• Participate in peer code reviews and provide constructive feedback.
• Contribute to technical discussions and architectural decisions.
• Stay up to date with emerging technologies, frameworks, and development trends.
• Provide level 3 troubleshooting support.

Lead Software Engineer

Consultant

• Contribute to cutting-edge tech that drives transparency and efficiency in the structured products value chain.
• Establish and develop relationships with major stakeholders within client firms.
• Work on automated solutions in terms of internal solutions and tech stacks of banks.
• Collaborate with colleagues to achieve full automation of client processes.

Technical Consultant

Security Engineer

• Führung und Motivation aller MitarbeiterInnen im Kundenunternehmen
• Koordinierung der gesamten Einsatzplanung
• Erstellen von Dienstplänen
• Sicherstellung der erforderlichen Qualität aller Dienstleistungen
• Durchführung von Kontrollgängen und Überwachung der Sicherheitsvorschriften
• Ansprechpartnerin vor Ort für Kunden und Behörden bei sicherheitsrelevanten Fragen
• Melde- und Berichtswesen bei Vorkommnissen und Störungen

Fachkraft für Schutz und Sicherheit

• Lead projects from planning to execution and reporting.
• Ensure accurate and timely capture of structured product data (e.g., certificates, warrants).
• Maintain and enforce Quality Level Agreements (QLAs) and KPIs.
• Optimize ticketing workflows and client support processes.
• Collaborate with Engineering and Product teams to automate and enhance data processes.
• Foster global collaboration across regions.

Senior Operations Analyst

Backend Engineer

• Designing and building UI pages according to a broad/general design spec
• Setup and work with various development environments and OS/browser configurations for UI testing and development
• Build SPA applications using VueJS to interact with backend REST API services
• Make best use of framework components, building custom UI components
• Write both unit and integration tests for UI journeys
• Work collaboratively within a GitHub branch workflow, merging code and resolving conflicts
• Troubleshoot and debug applications
• Experience in agile software development e.g. Scrum or Kanban

Danish Translator

Lithuanian Translator

Head of Technology

Senior Service Analyst

Service Delivery Manager

Senior Service Analyst

Operations Analyst

Business Analyst

Business Analyst

Lead Software Engineer

Technical Consultant

Fachkraft für Schutz und Sicherheit

Senior Operations Analyst

Fullstack Engineer, Vue.js, Java