Operations Manager

WSAudiology

Operations Manager responsible for the operations of HearCANADA clinics in Central Ontario. Requires strong operational leadership, KPIs monitoring, and multi-site experience.

Posted 5/16/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$75,000 - CA$85,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee all operational aspects within assigned HearCANADA clinics including supporting clinic staff with training, coaching, and development; participate in performance-related discussions and hiring decisions alongside the Divisional Sales Director as appropriate.
Create, establish, and maintain standard operating procedures (SOPs) for your assigned clinics. This includes, but is not limited to, schedule management, patient recall process, patient database and files, etc.
Provide operations support for clinical and company-wide initiatives such as new product launches, toolkit additions, pricing updates, and customer events.
Understand and stay abreast of industry trends and changes and implications to centre operations.
Provide regular updates on key performance indicator (KPI) trends and results of initiatives/projects.
Document centre needs and risk analysis to support project management in executing successful clinic relocations, buildouts and closures.
Support successful integrations for acquisitions.
Assist with build-out plans for clinics transitioning to the region (acquired clinics, relocations, new clinics, or transferred clinics from other regions) including competitive intelligence, networking and community-based marketing initiatives, sales forecasting, set-up, and other operational aspects.
Maintain constant communication with centre staff and managers to have a holistic view of clinics' unique challenges, successes, and areas for improvement.

Requirements

What you’ll need

3+ years of proven success in a multi-site operational role within a retail or clinic setting.
2+ years of experience providing operational leadership, training, coaching, and development, ideally to multi-site teams.
Experience in a data-driven environment and monitoring KPIs (key performance indicators).
Technical acumen and comfortability in adopting and leveraging tools and software.
Experience with MS Office Suite, particularly Outlook, Teams, Excel, and SharePoint.
Experience with CRM, POS, and/or EMR systems reporting and extracting data.
Experience with operations for net new locations is a definite asset.
Demonstrable ability to build strong relationships with internal/external customers and other stakeholders, including successful guidance with change management.
Superior oral and written communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.).
Analytical mindset - you enjoy looking at problems from various viewpoints to evaluate potential solutions.
Willingness to travel frequently (approximately 60% of the time) within the region is required.
Access to a vehicle and a valid driver's license is required.

Benefits

Comp & perks

Vehicle allowance and company credit card access for direct work-related expenses (travel, meal stipends, etc.)
Comprehensive benefit package including health, dental, and vision starting on day one of hire
RRSP matching program
Educational assistance program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational leadershiptrainingcoachingdata analysisKPI monitoringproject managementcompetitive intelligencesales forecastingclinic build-outrisk analysis

Soft Skills

relationship buildingchange managementcommunicationanalytical mindsetproblem-solvingteam developmentstaff supportperformance managementorganizational skillsadaptability