Contact Center Representative

WSAudiology

Customer support handling B2B inquiries for a global hearing aid leader. Logging interactions in CRM and resolving issues efficiently while ensuring exceptional service.

Posted 5/2/2026full-timeIselin • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $23 per hourWebsite

About the role

Key responsibilities & impact

Provide exceptional customer support for B2B clients, ensuring professional and efficient handling of incoming calls.
Log all customer interactions accurately in the Salesforce CRM system.
Cover topics such as product features, order placement, shipping, warranty, and stock availability.
Troubleshoot and resolve customer issues, aiming for first-call resolution.
Handle customer complaints with a solution-oriented mindset.
Stay updated on products, processes, and industry knowledge through training.
Demonstrate consistent attendance and adherence to your scheduled work hours.
Continuously grow your understanding of the hearing healthcare industry, including key customer relationships and third-party accounts.
Contribute to the success of the team by performing additional tasks as needed.

Requirements

What you’ll need

High school diploma or equivalent required; Bachelor's degree a plus.
Prior experience in a high-volume customer service environment; experience in a medical office or healthcare setting is highly preferred.
Strong passion for delivering outstanding service with a “customer-first” mindset.
Proven ability to build lasting relationships and foster customer loyalty.
Self-driven and goal-oriented with a strong desire to contribute to both personal and team success.
Clear and professional communication, both on the phone and in writing.
Thrive in a dynamic environment and adapt to new tools, processes, and customer needs.
Comfortable using Microsoft Office Suite (Outlook, Teams, Excel, Word); familiarity with Salesforce is a plus.
Strong ability to analyze situations, resolve issues, and manage time effectively in a high-volume setting.
Collaborative, with the ability to work seamlessly within a team to achieve collective goals.

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs 👤 Account WSAudiology Website LinkedIn All Job Openings 10,000+ employees Founded 2019 ⚕️ Healthcare Insurance 🛒 Retail Healthcare Insurance
Retail WS Audiology is a global company that provides innovative hearing aids and hearing health services. Operating in over 130 countries, WS Audiology is committed to enhancing quality of life and economic opportunities by restoring the miracle of hearing to millions of people every year. The company focuses on unlocking human potential with its cutting-edge hearing solutions, aiming to be the most innovative hearing aid company worldwide. With a workforce of 12,000 employees across 45 offices, WS Audiology fosters a collaborative and inclusive workplace environment, dedicated to serving customers and professionals with accessible and convenient hearing care products. Contact Center Representative 🔥 53 minutes ago 🏢🏡 Iselin – Hybrid 💵 $23 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Apply Now Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide exceptional customer support for B2B clients, ensuring professional and efficient handling of incoming calls.
Log all customer interactions accurately in the Salesforce CRM system.
Cover topics such as product features, order placement, shipping, warranty, and stock availability.
Troubleshoot and resolve customer issues, aiming for first-call resolution.
Handle customer complaints with a solution-oriented mindset.
Stay updated on products, processes, and industry knowledge through training.
Demonstrate consistent attendance and adherence to your scheduled work hours.
Continuously grow your understanding of the hearing healthcare industry, including key customer relationships and third-party accounts.
Contribute to the success of the team by performing additional tasks as needed. 🎯 Requirements
High school diploma or equivalent required; Bachelor's degree a plus.
Prior experience in a high-volume customer service environment; experience in a medical office or healthcare setting is highly preferred.
Strong passion for delivering outstanding service with a “customer-first” mindset.
Proven ability to build lasting relationships and foster customer loyalty.
Self-driven and goal-oriented with a strong desire to contribute to both personal and team success.
Clear and professional communication, both on the phone and in writing.
Thrive in a dynamic environment and adapt to new tools, processes, and customer needs.
Comfortable using Microsoft Office Suite (Outlook, Teams, Excel, Word); familiarity with Salesforce is a plus.
Strong ability to analyze situations, resolve issues, and manage time effectively in a high-volume setting.
Collaborative, with the ability to work seamlessly within a team to achieve collective goals. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supporttroubleshootingissue resolutionrelationship buildingtime managementhigh-volume customer servicemedical office experiencehealthcare experience

Soft Skills

customer-first mindsetcommunicationself-drivengoal-orientedadaptabilitycollaborationsolution-oriented mindset

Certifications

high school diplomaBachelor's degree