WS Development

General Manager

WS Development

full-time

Posted on:

Location: Massachusetts • 🇺🇸 United States

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Job Level

SeniorLead

About the role

  • Overall responsibility for achieving excellence in the day to day operations of The Street Chestnut Hill
  • Oversight and ownership of general budget, supporting the business plan, and thinking like a fiduciary
  • Lead regular activities of the center including brand management, marketing, operations, customer service, sales and administrative management
  • Build and manage external partnerships, including those with tenants, customers, the community, the government and financial partners
  • Actively consider the consumer and identify leads for Leasing; partner with Leasing to attract, retain, and grow tenants
  • Partner with Construction and Development to improve the property and continually focus on customer experience (parking, services, amenities, public spaces, art)
  • Assist with tenant fit outs, tenant marketing and staggered openings at 27 Boylston and ensure tenant integration into the property and community
  • Build and drive strategic brand partnerships, resulting in incremental revenue and added-value experiences for guests
  • Manage property finances within context of performance; prepare and manage budget and evaluate financial trade-offs
  • Juggle a large workload with a focus on impact vs effort and ROI
  • Develop and participate in a proactive MOD plan for the center
  • Report to a regional Director of Asset Strategy and Experience
  • Direct reports include a Marketing lead, Assistant Marketing Manager, Operations lead, Maintenance Technician, and Property Coordinator

Requirements

  • Experience-centric mindset
  • Enthusiasm, curiosity, entrepreneurial initiative, and a strong work ethic
  • A people-person who enjoys developing people, growing relationships and collaboration
  • Ability to provide both strategic guidance and day-to-day tactical direction on a wide variety of operational and marketing-related matters
  • Strong organizational skills
  • Salesmanship and passion
  • Clear, concise communication skills
  • Desire to work hard & with a strong sense of urgency
  • Can-do, optimistic attitude
  • Orientation toward innovation and trying new things
  • Consistent focus on optimization and improvement (both self-improvement and the work)
  • High ethical standards and integrity
  • Proficiency in computer skills, including Microsoft Office, Word, Excel and Outlook
  • Experience leading a cross-functional team towards productive, shared outcomes
  • Ability to handle multiple projects simultaneously
  • Comfort with ambiguity and adaptability to change
  • College degree required (MBA or other advanced degree preferred)
  • 7+ years experience in retail property management, retail, consumer goods, hospitality, marketing or a service industry preferred
  • Experience working in a fast-paced, rapidly evolving workplace
  • Demonstrated success as a proven leader, passionate about hiring, leading, and developing people