Senior Product Manager
Strive for Startups
Platform Partner Manager
WriteWise
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 - $199,000 per year
Job Level
Mid-LevelSenior
About the role
- Act as a strategic advisor to enterprise customers, helping them navigate the complexities of distributing healthcare benefits and maximize the value of our platform
- Develop deep expertise in our product, ensuring you can translate technical features into real business impact for our customers
- Build and manage relationships with key executive stakeholders, driving alignment and long-term success
- Own the post-sale customer journey, ensuring seamless onboarding, adoption, and retention
- Collaborate with engineering, product, growth, sales, and implementation teams to drive customer outcomes
- Proactively identify expansion opportunities and work cross-functionally to drive growth within existing accounts
- Continuously analyze customer usage and feedback to improve our product and processes
- As an early hire on the Thatch for Platforms team, have a meaningful impact on improving the American healthcare system through building relationships and growing the businesses of our strategic platform partners
Requirements
- Exceptional communication skills — written and verbal
- 5+ years in a SaaS customer success, account management, or technical consulting role, with a track record of exceeding retention and expansion goals
- Strong technical aptitude and ability to quickly develop a deep understanding of a complex product
- Experience working directly with executive stakeholders and influencing strategic decisions
- A continuous growth mindset, with a desire to work in an extremely fast-paced and results-oriented environment
- High ownership to improve your craft, the experience for customers, and contribute to our goals as a company
- We hire for potential — even if you don't meet all the criteria listed here, we encourage you to apply!
- An understanding of healthcare and/or benefits
- Previous experience at a Series A B2B SaaS company
- Success operating independently in a remote environment
- Experience managing complex technical implementations
