Writer

Compliance

• Advise on regulatory requirements applicable to our product
• Guide development of compliance-related product features
• Review product roadmap through a compliance lens
• Support creation of compliance framework and best practices

Compliance Advisor – Contract

Customer Success Manager

• Architect and evolve our customer success operational strategy, refining organizational structures, roles, and key performance indicators to ensure scalable, AI-powered excellence for enterprise customers
• Drive the design and implementation of innovative, AI-first solutions for customer success operations, optimizing everything from CSM staffing models and resource allocation to customer lifecycle management
• Build and maintain the end-to-end operational architecture and data integrity across all customer success systems, ensuring precise forecasting of headcount, capacity, and territory planning
• Lead the development and automation of executive-facing dashboards and reporting on critical KPIs like NRR and GRR, transforming raw data into actionable insights for the customer success leadership team
• Collaborate extensively with cross-functional partners in revenue operations, GTM systems, analytics, product, and finance to align data, systems, and processes that underpin our customer journey
• Serve as a strategic partner to the chief customer officer, orchestrating operational cadences, driving cross-functional initiatives, and managing complex projects with precision and accountability
• Translate technological and data-related requests into concrete requirements and solutions, ensuring our customer success teams are equipped with best-in-class tools and infrastructure

Director of Customer Success Strategy – Operations

Engineer

• Serve as WRITER's embedded technical AI specialist onsite, building strong daily relationships with client engineering, AI COE, and business teams, and acting as the primary point of contact for all WRITER-related technical matters
• Own the end-to-end release workflow from WRITER platform updates through production deployment across all client environments, including coordinating dual-track updates, making critical go/no-go decisions, and providing hands-on troubleshooting
• Design, implement, and maintain the client's custom front-end setup, production retrieval, and agentic systems, while rigorously testing, validating, and troubleshooting AI-specific features like LLM applications, RAG performance, and prompt engineering
• Navigate client security, risk, and compliance approval processes, working with Information Security teams to obtain necessary approvals, documenting compliance artifacts, and streamlining workflows to meet regulatory requirements
• Reduce operational pain points, contribute to long-term migration strategies for clients towards standard WRITER-managed environments, and gather real-world deployment feedback to strategically influence WRITER's product direction

Forward Deployed Engineer

DevOps Engineer

• Automate operational tasks and infrastructure management by developing robust tools and platforms using Python, Go, or similar languages, significantly reducing manual toil across our production environment
• Design and implement scalable, fault-tolerant infrastructure solutions on public cloud providers (AWS, GCP, Azure) to support WRITER's rapidly expanding, high-traffic AI platform
• Own the reliability, performance, and efficiency of WRITER’s core services, defining and upholding stringent Service Level Objectives (SLOs) and Error Budgets
• Own the observability stack for monitoring, logging, and alerting systems to ensure rapid detection of issues across our complex distributed systems
• Lead incident response, post-mortems, and root cause analyses, applying learnings to proactively prevent future outages and build a more resilient system architecture
• Collaborate closely with product and engineering teams, providing expert guidance on system design for reliability, performance, and scalability from conception through launch

Site Reliability Engineer

QA Engineer

• Define and implement comprehensive quality assurance strategies and test plans for our AI agents and LLM-powered applications, ensuring exceptional product reliability and performance.
• Designing and developing automation frameworks: creating robust, scalable, and maintainable automated test frameworks from scratch or enhancing existing ones. You’ll need proficiency in at least one language like Typsecript, Python, or Scala.
• Collaborate closely with product managers, machine learning engineers, and data scientists to understand complex AI features and model behaviors, translating them into effective test cases and validation criteria.
• Drive the continuous improvement of our testing processes and infrastructure, integrating automated checks within our CI/CD pipelines to ensure rapid, high-quality releases.
• Identify, document, and track software defects and inconsistencies, performing root cause analysis to provide actionable feedback to development teams.
• Monitor production systems and AI model performance, proactively identifying potential issues and contributing to post-release quality validation.
• Champion quality best practices across engineering teams, fostering a culture of ownership and continuous improvement in delivering world-class AI solutions.

Software Quality Engineer

Solutions Engineer

• Drive strategic technical discovery with Fortune 500 prospects and customers, translating complex business challenges into clear, impactful technical solutions for AI-powered work
• Architect and design robust, scalable, and secure generative AI solutions for enterprise clients, leveraging WRITER's platform, APIs, and custom applications to solve critical business problems
• Lead the development and execution of compelling proofs of concept (PoCs) and demonstrations, building custom templates and integrating WRITER's capabilities to showcase transformative value and accelerate time-to-value for customers
• Serve as a trusted technical advisor to C-suite executives, VPs of Engineering, and AI leaders, guiding their generative AI strategy and collaborating to define enterprise-level architecture roadmaps
• Partner closely with WRITER's Product and Engineering teams, providing critical feedback from customer engagements to influence our product roadmap and ensure our solutions meet evolving market needs
• Champion the adoption of WRITER's platform and APIs, educating prospects and partners on the art of the possible with generative AI and empowering them to build their own innovative solutions.

Solutions Architect – Pre-Sales

Product Designer

• Own the design of high-impact WRITER product areas, including:
• Driving user research and synthesizing insights to inform design decisions in collaboration with product partners
• Translating complex AI capabilities and business objectives into intuitive, delightful designs that help enterprise customers succeed
• Prototyping and testing solutions at varying fidelities to validate design direction before development
• Defining and building design system components and patterns from scratch, establishing standards that scale across the product
• Own end-to-end design for major product initiatives, from early exploration through launch and rapid iteration
• Shape the product roadmap by partnering closely with cross-functional leaders and advocating for user needs
• Gather feedback from customers and internal teams to continuously improve shipped experiences
• Help level up the design process, quality, tooling, and culture at WRITER as the team grows

Sales

• Lead a regional sales team to drive new strategic deals and expand existing relationships
• Develop and execute regional growth strategies that challenge the status quo and deliver ambitious targets
• Own the sales pipeline end-to-end with a focus on long-term customer value and impact
• Foster collaboration and shared understanding across product, marketing, and solutions teams
• Mentor and coach high-performing teams, raising standards for execution and customer engagement
• Analyze market trends, report on performance, and iterate on strategies to unlock new growth opportunities
• Ensure operational excellence and act as the voice of the customer to help shape WRITER’s roadmap

Regional Vice President, Strategic Sales – West

Cloud Engineer

• Design and implement highly scalable, secure, and resilient multi-cloud infrastructure across diverse environments, ensuring optimal performance for our enterprise-grade AI applications
• Build and maintain automated provisioning, deployment, and management systems using Infrastructure as Code (IaC) tools like Terraform and robust CI/CD pipelines
• Drive the adoption of best practices for cloud security, governance, cost optimization, and compliance within our multi-cloud ecosystem, safeguarding customer data and intellectual property
• Collaborate closely with product, engineering, data science, and machine learning teams to integrate cutting-edge generative AI models into our platform
• Own the continuous improvement of our cloud platform's reliability and efficiency, striving for five-nines uptime and seamless scaling to support our rapid customer growth.
• Build Enhance observability frameworks with advanced monitoring, logging, and alerting solutions to proactively identify and resolve performance bottlenecks and operational issues before they impact users.
• Evangelize cloud-native principles and provide expert guidance and mentorship to other engineering teams, fostering a culture of technical excellence and shared ownership.

Cloud Platform Engineer

AI Engineer

• Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions
• Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges
• Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape
• Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation
• Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations
• Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment

Customer AI Architect – Post-Sales

Product Analyst

• Drive product understanding by conducting deep-dive analyses on user adoption, engagement patterns, and feature utilization across our AI platform
• Shape product strategy through comprehensive A/B test design, analysis, and interpretation, influencing critical roadmap decisions with data-backed recommendations
• Identify friction points and opportunities in the user journey using tools like FullStory, translating observations into actionable insights for product and design teams
• Design and build new ELT-based data models using SQL and dbt, implementing efficient testing and validation to ensure the accuracy and integrity of the data
• Collaborate cross-functionally with product managers, engineers, and designers to define success metrics, prioritize initiatives, and evangelize a data-informed culture
• Translate complex data into clear, compelling narratives and visualizations, empowering stakeholders at all levels to make informed product decisions
• Contribute to our data foundation by ensuring data quality, consistency, and accessibility, enabling scalable product analytics across WRITER

Account Executive

• Drive net-new revenue by managing the full sales cycle for WRITER’s enterprise AI agent platform
• Prospect, qualify, and develop new strategic opportunities in target verticals and target account lists
• Partner cross-functionally to refine value propositions and co-create tailored solutions for strategic clients
• Guide executive-level discussions and negotiations, ensuring alignment with customer business goals
• Own your book of business with a high degree of accountability and a bias for long-term impact
• Collaborate closely with product and customer success teams to ensure smooth deployments and ongoing value
• Consistently input accurate pipeline data to forecast and report sales progress to leadership
• Become a trusted product expert, educating users on how to set up WRITER to unlock value, going hands-on where needed

Writer

Compliance Advisor – Contract

Director of Customer Success Strategy – Operations

Forward Deployed Engineer

Site Reliability Engineer

Software Quality Engineer

Solutions Architect – Pre-Sales

Forward Deployed Engineer

Product Designer

Regional Vice President, Strategic Sales – West

Cloud Platform Engineer

Customer AI Architect – Post-Sales

Product Analyst

Strategic Account Executive – Central

Strategic Account Executive – West

Strategic Account Executive – East