Writer

DevOps Engineer

• Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions
• Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges
• Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape
• Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation
• Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations
• Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment

AI Deployment Engineer – Central

Solutions Engineer

• Drive strategic technical discovery with Fortune 500 prospects and customers, translating complex business challenges into clear, impactful technical solutions for AI-powered work
• Architect and design robust, scalable, and secure generative AI solutions for enterprise clients, leveraging WRITER's platform, APIs, and custom applications to solve critical business problems
• Lead the development and execution of compelling proofs of concept (PoCs) and demonstrations, building custom templates and integrating WRITER's capabilities to showcase transformative value and accelerate time-to-value for customers
• Serve as a trusted technical advisor to C-suite executives, VPs of Engineering, and AI leaders, guiding their generative AI strategy and collaborating to define enterprise-level architecture roadmaps
• Partner closely with WRITER's Product and Engineering teams, providing critical feedback from customer engagements to influence our product roadmap and ensure our solutions meet evolving market needs
• Champion the adoption of WRITER's platform and APIs, educating prospects and partners on the art of the possible with generative AI and empowering them to build their own innovative solutions.

Solutions Architect – Pre-Sales

Sales Development Rep

• As an enterprise sales development rep, your core responsibility is to generate pipeline from ideal customer profile accounts by thoughtfully and creatively reaching out to engage target personas
• Build relationships with the account executives you support and wider eco-system (marketing, ops etc..)
• Research key accounts' initiatives to help develop a "hypothesis of value"
• Strategize and execute on multi-touch account-based campaigns in partnership with Marketing and Sales
• Find creative ways to engage prospects and potential buyers that fit our ICP
• Constantly finding ways to automate and improve processes and gain efficiency
• Set meetings for the sales team when a lead reaches a qualified stage
• ...and yes, maintain accurate info in Salesforce to help us scale what works!

Sales Development Representative

Security Engineer

• Design and implement detection strategies that identify AI-specific threats including prompt injection, model extraction, data poisoning, adversarial examples, and unauthorized access to training datasets or model weights across our distributed infrastructure
• Build automated response playbooks and orchestration workflows that contain threats without human intervention, creating self-healing security systems that reduce mean time to response from hours to minutes while automatically remediating compromised inference endpoints
• Lead security incident response coordination across all teams (Cloud, AppSec, Enterprise, AI Security) when AI infrastructure or models are compromised, conducting forensic investigations on training pipeline attacks and model manipulation attempts while drafting clear incident communications for engineering and executive leadership
• Hunt proactively for sophisticated threats across GPU clusters and training infrastructure by analyzing model outputs for signs of compromise, reproducing AI-specific vulnerabilities from security research, and identifying visibility gaps in distributed training environments before adversaries exploit them
• Build detection-as-code frameworks with version control and automated deployment, onboard telemetry from AI training infrastructure and inference endpoints, and create dashboards that track model security metrics, GPU utilization patterns, and access to sensitive research data
• Collaborate cross-functionally as the operational security partner for all teams – translating AI Security's threat research into production detections, monitoring Cloud Infrastructure's GPU clusters for threats, detecting customer-impacting incidents for Software Security Engineering, and enabling responsible AI development through security guardrails
• Maintain 24/7 on-call rotation for critical AI security incidents, responding to real-time threats targeting our platform while continuously improving detection coverage and automation capabilities as our AI systems evolve

Security Engineer, Detection and Response

AI Engineer

• Act as a whole-systems thinker by making meaningful system design decisions and owning the architecture of core platform components from initial design through production deployment
• Develop secure generative AI services and applications using Python and modern frameworks to drive enterprise-wide transformation
• Build and optimize high-performance and low-latency APIs and microservices for integrating advanced AI models and agentic workflows into our enterprise platform
• Drive proactivity without red tape by clearly communicating changes, plans, and proposals to cross-functional teams without waiting for a stamp of approval
• Bridge the gap between backend services, infrastructure, and operations to ensure seamless deployments and scalable architecture

Senior Software Engineer, Enterprise AI Platform

Artificial Intelligence

• Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy
• Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption
• Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives
• Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews
• Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates
• Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives
• Scale transformation best practices by producing and "processifying" decks, frameworks, and communications for the wider team

Strategic AI Transformation Lead

• Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy
• Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption
• Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives
• Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews
• Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates
• Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives
• Scale transformation best practices by producing and 'processifying' decks, frameworks, and communications for the wider team

Enterprise AI Transformation Lead

• Own activation and platform success
• Deeply understand each customer's specific use cases, business objectives, and success metrics
• Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
• Design and execute activation strategies that drive measurable platform adoption and business outcomes
• Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
• Build champion communities
• Create advocate networks and champion communities within customer organizations
• Establish power user communities that drive peer-to-peer learning
• Train internal customer trainers to scale enablement
• Design innovative customer experiences that deepen engagement
• Lead educational workshops & live events
• Facilitate dynamic live and virtual training sessions tailored to diverse audiences
• Partner with curriculum team while owning customization and delivery for your customers
• Create memorable learning experiences that inspire action and drive adoption
• Continuously improve & collaborate
• Refine materials based on customer feedback and adoption data
• Work cross-functionally to understand evolving customer needs
• Identify gaps and champion new training opportunities
• Build deep relationships with customer stakeholders and executive sponsors

Enterprise AI Adoption Lead

• Own activation and platform success
• Deeply understand each customer's specific use cases, business objectives, and success metrics
• Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
• Design and execute activation strategies that drive measurable platform adoption and business outcomes
• Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
• Create advocate networks and champion communities within customer organizations
• Establish power user communities that drive peer-to-peer learning
• Train internal customer trainers to scale enablement
• Design innovative customer experiences that deepen engagement
• Facilitate dynamic live and virtual training sessions tailored to diverse audiences
• Partner with curriculum team while owning customization and delivery for your customers
• Create memorable learning experiences that inspire action and drive adoption
• Refine materials based on customer feedback and adoption data
• Work cross-functionally to understand evolving customer needs
• Identify gaps and champion new training opportunities
• Build deep relationships with customer stakeholders and executive sponsors

Writer

AI Deployment Engineer – Central

Solutions Architect – Pre-Sales

Sales Development Representative

Security Engineer, Detection and Response

Senior Software Engineer, Enterprise AI Platform

Security Engineer, Detection and Response

Strategic AI Transformation Lead

Strategic AI Transformation Lead

Enterprise AI Transformation Lead

Enterprise AI Adoption Lead

Strategic AI Adoption Lead

Strategic AI Adoption Lead

Enterprise AI Adoption Lead

Strategic AI Adoption Lead

Enterprise AI Transformation Lead