Principal, Product Manager ( L5)
Twilio
Product manager, supervise
Writer
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteJob Level
Mid-LevelSenior
About the role
- WRITER is experiencing an incredible market moment as generative AI transforms how work gets done.
- We're not just enabling new ways to generate content – we're unlocking entirely new ways to orchestrate and scale work across the enterprise.
- This role leads Supervise, a brand-new product surface for managing, monitoring, and scaling AI agents safely.
- This is a first-of-its-kind operating system for AI oversight, including escalation paths, agent performance insights, governance, and policy enforcement.
- You will report to our Director of Product.
- Define the future of agent supervision: observability, controls, escalations, and safety features to unlock enterprise trust.
- Collaborate across design, engineering, and customer success to invent new interaction patterns for hybrid human-AI teams.
- Partner with compliance, IT, and security leaders at Global 2000 companies to understand risk and governance needs.
- Set the product vision for supervising agents across scale — from 10 agents to 10,000.
- Drive roadmap, execution, and cross-functional alignment for the Supervise product area.
Requirements
- 6+ years of product management experience in enterprise SaaS or platform tooling
- Strong background in governance, observability, or risk tooling — or a hunger to break into that space
- Comfortable working from first principles to define entirely new product surfaces
- You’ve built 0-to-1 products or product lines with high ambiguity and high impact
- Bonus: Experience in ML observability, security platforms, or compliance automation
- Bonus: Background in or empathy for highly regulated environments (e.g. finance, healthcare)
