Manager, Union Payroll Contracts

Wrapbook

Manager overseeing Contracts Administration for payroll operations at Wrapbook. Leading contract support workflows and managing a team of Contract Administrators.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,400 - $174,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the Contracts Administration team in daily operations, ensuring SLAs for project review, agreement support assessment, and contract setup readiness are consistently met.
Serve as the primary operational owner for union contract support workflows, ensuring high standards for quality, accuracy, timeliness, and compliance.
Manage and develop Contract Administrators through clear expectations, coaching, feedback, and performance management.
Own the Salesforce-first contracts intake and case management process, including intake requirements, prioritization standards, routing, queue hygiene, and reporting.
Ensure contract reviews and decisions are documented clearly and consistently, with audit-ready notes and supporting artifacts.
Oversee creation and maintenance of Contracts-owned operational assets, including project-specific documentation and internal guidance that enable consistent execution.
Maintain a clear escalation framework with Union Payroll and Labor Relations and ensure escalations include the right contract context, specific language, prior analysis, and the decision needed.
Act as a key decision-maker for operational contract questions and exception handling, escalating when formal interpretation or precedent-setting guidance is required.
Partner cross-functionally with Customer Success, Implementation, Sales, RevOps, and Product/Engineering to resolve issues and improve workflows.
Identify recurring failure modes and contract-related issue trends, and drive process improvements that reduce risk, rework, and time-to-resolution.
Provide input on hiring, promotions, performance actions, and terminations for the Contracts Administration team.

Requirements

What you’ll need

Minimum 5+ years of experience in contracts administration, labor relations support, production payroll operations, production accounting, or a closely related role.
2–3 years of people management experience, either as a team lead or manager with direct oversight of operational workflows.
Strong working knowledge of entertainment union and guild agreements in the FTV space (SAG-AFTRA, DGA, IATSE, Teamsters, etc.) and the ability to translate contract terms into operational requirements.
Experience operating in a CRM or case-management workflow (Salesforce preferred), including prioritization, documentation discipline, and stakeholder communication.
Proven ability to manage escalations and resolve complex contract questions while maintaining a high bar for compliance and accuracy.
Demonstrated success implementing process improvements that improve service quality, throughput, and stakeholder clarity.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills, with the ability to create clear guidance on ownership, intake expectations, and next steps.
Sound judgment and comfort making operational decisions, with the ability to recognize when to escalate for formal authority.

Benefits

Comp & perks

Unlimited Paid Time Off
Work from anywhere in Canada and USA
Health and Dental benefits
Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
Up to 2% matching RRSP / 401K
Learning and Development opportunities
Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contracts administrationlabor relations supportproduction payroll operationsproduction accountingprocess improvementsdocumentation disciplineescalation managementstakeholder communicationoperational decision-makingcontract compliance

Soft Skills

people managementorganizational skillsattention to detailwritten communicationverbal communicationcoachingfeedbackperformance managementproblem-solvingprioritization