Serve as the primary for end-user support, resolving issues across hardware, software, access, and identity while driving improvements to support workflows.
Lead onboarding and offboarding processes, ensuring secure provisioning, accurate access setup, device configuration, and clean deprovisioning.
Administer identity and access management within Okta and key SaaS platforms, managing entitlements, groups, access reviews, and application lifecycle governance.
Maintain and improve Intune and Jamf environments by enforcing configuration standards, ensuring compliance, and participating in fleet hygiene and optimization efforts.
Develop and maintain SOPs, runbooks, and documentation to support scalable, consistent IT operations and reduce repetitive work.
Partner with the IT Systems Engineer to identify and implement automation and workflow optimizations that streamline onboarding, access management, and helpdesk intake.
Provide onsite support for the LA office, including conference room tech, workstation setups, light network coordination, and occasional event support.
Collaborate with HR, Finance, and Security to support policy updates, audit readiness, and operational improvements across the employee and application lifecycle.

Requirements

5+ years of broad IT experience, including support, SaaS administration, asset management, and operational IT program work.
Comfort working in a remote-first environment with the ability to be regularly on-site at our Burbank office, including occasional travel to our Toronto office.
Comfort leveraging AI to augment day-to-day work and establishing AI-powered workflows.
Strong working knowledge of Intune and Jamf device management environments.
Proficiency with Google Workspace, Slack, Okta, and modern SaaS applications.
Solid understanding of identity and access management, authentication models, and standard IT security practices.
Experience working in remote-first environments and supporting distributed teams.
Demonstrated ability to communicate clearly, build trust, and partner effectively across departments and seniority levels.
A proactive, service-oriented mindset with the ability to balance day-to-day support execution with long-term operational improvements.

Benefits

Unlimited Paid Time Off
Work from anywhere in Canada and USA
Health and Dental benefits
Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
Up to 2% matching RRSP / 401K
Learning and Development opportunities
Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

identity and access managementSaaS administrationdevice managementasset managementIT security practicesautomationworkflow optimizationconfiguration standardsdocumentationoperational IT program work

Soft Skills

communicationtrust buildingcollaborationservice-oriented mindsetproactive approachability to balance execution with improvementspartnering effectivelysupporting distributed teams