Scheduling & Logistics Coordinator
WOW Remote Teams
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage and schedule patient visits in Skilled Nursing Facilities (SNFs), ensuring optimal and timely provider coverage.
- Oversee appointment confirmations, cancellations, and rescheduling, maintaining updated records at all times.
- Communicate directly with patients to obtain appointment consent when needed.
- Verify SNF patient eligibility and insurance coverage prior to scheduling appointments.
- Maintain complete and accurate records of eligibility status within internal databases.
- Collaborate closely with billing and intake teams to correct discrepancies or incomplete information.
- Ensure adherence to payer requirements and company eligibility standards.
- Maintain detailed documentation of schedules, verification processes, and communication logs.
- Generate and analyze scheduling and operational reports to identify trends and areas for improvement.
- Support data migration and reconciliation across multiple platforms.
- Contribute to continuous process improvement initiatives within the scheduling and eligibility functions.
Requirements
- Proficiency in scheduling tools and Electronic Health Record (EHR) systems.
- Exceptional attention to detail and ability to manage competing priorities.
- Strong communication, interpersonal, and problem-solving skills.
- Customer-oriented approach with the ability to handle sensitive patient information professionally.
- Knowledge of healthcare eligibility verification and insurance processes is a plus.
- Experience in scheduling or logistics coordination within a healthcare or SNF environment preferred.
- Associate degree in Healthcare Administration, Business, or related field preferred.
- Minimum of 2 years of experience in scheduling, eligibility verification, or healthcare operations—preferably in SNFs.
- Comfortable working collaboratively across departments in a fast-paced environment.
Benefits
- 100% remote work flexibility
- Opportunities for professional development and growth
- Supportive, team-oriented culture focused on collaboration and operational excellence
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
scheduling toolsElectronic Health Record (EHR) systemshealthcare eligibility verificationinsurance processesdata migrationoperational reportingprocess improvementlogistics coordination
Soft skills
attention to detailcommunication skillsinterpersonal skillsproblem-solving skillscustomer-oriented approachability to manage competing prioritiescollaborative work
Certifications
Associate degree in Healthcare AdministrationAssociate degree in Business