Case Manager
WOW Remote Teams
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage pre-litigation case files for personal injury and workers’ compensation claims.
- Ensure all case records are complete and up to date, including medical records, police reports, and supporting documentation.
- Conduct regular client follow-ups to gather additional information, provide updates, and maintain strong client relationships.
- Communicate effectively with insurance adjusters, healthcare providers, and other parties involved in each case.
- Organize and track case milestones using Clio or similar case management software.
- Prepare, review, and maintain correspondence and legal documents.
- Support attorneys with case preparation, summaries, and client intake processes.
- Maintain confidentiality and accuracy across all client communications and records.
- Perform administrative tasks as needed to ensure smooth case progress and timely completion.
Requirements
- Proven experience in case management within a personal injury or workers’ compensation law firm.
- Strong organizational and time management skills with the ability to manage multiple cases at once.
- Proficiency in Clio and Microsoft Office Suite (Word, Excel, Outlook).
- Excellent written and verbal communication skills in English.
- Attention to detail and commitment to maintaining accurate case documentation.
- Ability to communicate professionally with clients, medical offices, and external stakeholders.
- 2+ years of experience in pre-litigation personal injury or workers’ compensation case management.
- Familiarity with medical records, police reports, and insurance correspondence.
- Strong follow-up skills and ability to meet deadlines.
- High level of professionalism, empathy, and discretion when dealing with sensitive client matters.
- Bachelor’s degree or equivalent professional experience preferred.
Benefits
- Full-time, 100% remote position
- Opportunity to work directly with a reputable U.S. law firm focused on client advocacy.
- Long-term, stable role with professional growth potential.
- Supportive and collaborative environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementpre-litigationlegal document preparationcase trackingclient intake processesattention to detaildocumentation accuracyinsurance correspondencemedical records managementpolice report analysis
Soft skills
organizational skillstime managementwritten communicationverbal communicationprofessional communicationempathydiscretionfollow-up skillsrelationship managementcommitment to deadlines