Veterans Benefits Services Manager

Wounded Warrior Project

Benefits Services Manager at Wounded Warrior Project leading a team to assist veterans with benefits applications. Overseeing operations and providing support for service officer team while maintaining compliance and standards.

Posted 7/29/2026full-timeJacksonville • District of Columbia, Florida, Illinois, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $82,790 - $123,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in veterans benefits advocacy, with a strong focus on VA and DoD benefits law and procedures. Proven leadership in managing service officer teams and fostering collaborative relationships to enhance team performance and personal development.

Highest-signal resume keywords

Veterans Benefits Advocacy ExperienceLeadership ExperienceVA and DoD Benefits Law KnowledgeDepartment of Veterans Affairs CertificationASIST Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Filing ClaimsDoD BenefitsVA BenefitsCase ManagementPerformance Feedback

Soft Skills

Team BuildingCollaborationTraining and Development

Certifications & Qualifications

Department of Veterans Affairs CertificationASIST Certification

Industry Keywords

Wounded WarriorsVeterans Benefits AdministrationService OfficerAccredited Agent

Tech Stack

Tools & technologies

VBA

About the role

Key responsibilities & impact

Lead a team of service officers to assist warriors in obtaining Department of Defense (DoD) and Veterans Benefits Administration (VBA) benefits
Oversee day-to-day operations of a service officer team
Manage an active caseload of at least 33% of the team’s average caseload
Provide frequent performance feedback to teammates
Responsible for the training, efficiency, and personal development of each service officer on the team
Build collaborative relationships with WWP teammates and teams
Stay abreast of current trends, discoveries, and medical conditions pertaining to wounded warriors

Requirements

What you’ll need

Five years of veterans benefits advocacy experience as a VA accredited service officer
Three years of leadership and/or management experience
Strong working knowledge of VA and DoD benefits law and procedures
Subject matter expert in filing claims across the entire spectrum of DoD and VA benefit categories
Bachelor’s degree or equivalent combination of education, experience, training, or certification may be considered in lieu of degree
Department of Veterans Affairs certification as an accredited agent
Ability to obtain ASIST Certification within 1 year of hire