After Sales Specialist, Sweden, Finland
WORX TOOLS
full-time
Posted on:
Location Type: Hybrid
Location: Jönköping • 🇸🇪 Sweden
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support strategic partnerships with dealers and commercial customers by ensuring excellent post-sales service and technical support
- Contribute to profitable growth and help expand Kress distribution through service excellence and customer satisfaction
- Collaborate with the sales team on business development and execution of promotional activities
- Handle customer communications related to aftersales inquiries, pre- and post-sales advice, and warranty resolutions via email and telephone
- Drive continuous improvement in service processes and customer satisfaction, focusing on key performance indicators such as response time, repair quality, and partner performance
- Collaborate with the After Sales team across Nordic markets to ensure comprehensive service coverage and high-quality support
- Manage and strengthen relationships with dealers, while expanding the service partner network
- Provide training and technical support to dealers, service partners, and key customers to ensure product knowledge and service excellence
- Represent Kress at dealer meetings, industry events, and trade fairs, acting as a key ambassador for the brand
Requirements
- Completed technical training, studies, or a comparable qualification
- Minimum of 5 years of relevant work experience
- A strong technical background and/or high interest in technology
- Proficiency in digital tools and platforms, including e-learning systems, Adobe, and PowerPoint
- Valuable knowledge of the battery-powered garden tool industry
- High attention to detail and accuracy in your work
- Solid understanding of service and after sales processes
- Ability to perform under pressure and meet deadlines
- Capability to work both independently and collaboratively within a team
- Empathy and openness in a multicultural business environment
- Agility, resilience, and a team-oriented mindset
- Strong communication skills in English and Swedish; good communication skills in Finnish.
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical trainingservice processesafter sales processescustomer satisfactionrepair qualityresponse timebusiness developmentpromotional activitiesproduct knowledgebattery-powered garden tools
Soft skills
attention to detailability to perform under pressureteam-oriented mindsetempathyopennesscollaborative workindependent workstrong communication skillsresiliencemulticultural awareness
Certifications
completed technical trainingcomparable qualification