Worth AI

Technical Support Engineer

Worth AI

full-time

Posted on:

Location Type: Remote

Location: Remote • Florida • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

AWSCloudDynamoDBKafkaMySQLNode.jsPostgresPythonRedisTypeScript

About the role

  • Research, identify, and implement solutions to customer issues in our applications.
  • Analyze support trends and propose process or product improvements to reduce future incidents.
  • Timely escalation of unresolved issues to appropriate stakeholders and teams.
  • Provide prompt, accurate, and level-headed feedback to internal and external stakeholders.
  • Provide alternative procedures when standard procedures are insufficient in order to ensure issues are being resolved in a timely fashion.
  • Prioritize and manage several open issues at one time.
  • Build and maintain tooling to support timely issue resolution and issue prevention.

Requirements

  • 2+ years of related experience and/or training in enterprise support, IT support, or as a software engineer.
  • Proficiency working with relational databases (Postgres, MySQL, etc). Experience with other data stores (Memcache, Redis, DynamoDB) would be valued.
  • Hands-on experience with monitoring and observability tools such as Datadog, AWS CloudWatch, or equivalent.
  • Familiarity with supporting and troubleshooting RESTful APIs.
  • Proficiency with Typescript, Node, Python or other programming/scripting languages.
  • Excellent verbal and written communication skills.
  • Exposure to AWS and cloud operations.
  • Familiarity with Kafka or other message streaming systems
  • A self-starting with strong problem solving skills.
  • Excellent verbal and written communication skills.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance
  • Unlimited Vacation
  • Work From Home
  • Free Food & Snacks (in office)
  • Wellness Resources

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
relational databasesPostgresMySQLMemcacheRedisDynamoDBmonitoring toolsobservability toolsDatadogAWS CloudWatch
Soft skills
problem solvingcommunicationtime managementstakeholder managementprocess improvementissue resolutionprioritizationfeedback provisionself-startinglevel-headedness