Branch Manager

Worldwide TechServices

Branch Manager leading technicians for Worldwide TechServices, a global technology services provider. Managing service operations, staffing, client requirements, performance, and operational improvements.

Posted 8/18/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $62,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing technician performance, training, and compliance while ensuring adherence to service agreements and operational improvements. Proficient in communication and organizational skills to effectively coordinate service calls and client interactions.

Highest-signal resume keywords

Bachelor's DegreeSupervisory ExperienceKnowledge of Software and HardwareStrong Written and Oral Communication SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Organizational SkillsAbility to Delegate TasksAbility to Balance Multiple NeedsProfessionalism in Client Interactions

Certifications & Qualifications

OEM Certifications

Industry Keywords

Operations ManagementService AgreementsTechnician Performance ManagementCost-Containment MeasuresClient Service Levels

About the role

Key responsibilities & impact

Lead and direct operations technicians to comply with contractual service agreements
Coordinate technicians responsible for installation, service, and repair of software and hardware equipment
Recommend staffing levels to the Area Manager and participate actively in hiring
Manage technician performance, training, development, and compliance with established processes and policies
Prioritize and assign daily service calls and projects based on client service levels
Manage work procedures to meet schedules and client service requirements
Ensure service call escalations are resolved within established guidelines
Apply cost-containment measures involving technician utilization, overtime, logistics, and parts returns
Identify operational improvements and make recommendations
Communicate organizational goals and objectives to technicians
Attend client conference calls as needed
Perform administrative functions including time-card and expense approval, reporting, and staffing-availability management

Requirements

What you’ll need

Typically requires a Bachelor’s degree or equivalent and 3–6 years of relevant experience
Supervisory experience preferred
Knowledge of relevant software and hardware
Maintain all required OEM certifications as directed by Management
Strong written and oral communication skills
Excellent customer service and interpersonal skills
Strong organizational skills
Ability to balance multiple needs and concerns
Ability to delegate tasks efficiently
Ability to oversee planning, organization, development, and implementation of projects and services
After-hours standby required for some clients
Ability to maintain professionalism when interacting with internal and external clients
Understanding of basic management techniques
Additional requirements may exist if employment is offered
Ability to travel as required

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Worldwide TechServices Website LinkedIn All Job Openings 1001 - 5000 employees 💼 Consulting 📦 Logistics 🔧 Hardware Consulting
Logistics
Hardware Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. With a team of over 3,000 technicians, the company services more than 3 million devices each year across over 50 countries. They offer a wide range of IT services, including infrastructure and professional services, primarily catering to technology providers, outsourcers, and businesses of all sizes. Branch Manager Job not on LinkedIn 🔥 0 minutes ago 🤠 Texas – Remote 💵 $62k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead and direct operations technicians to comply with contractual service agreements
Coordinate technicians responsible for installation, service, and repair of software and hardware equipment
Recommend staffing levels to the Area Manager and participate actively in hiring
Manage technician performance, training, development, and compliance with established processes and policies
Prioritize and assign daily service calls and projects based on client service levels
Manage work procedures to meet schedules and client service requirements
Ensure service call escalations are resolved within established guidelines
Apply cost-containment measures involving technician utilization, overtime, logistics, and parts returns
Identify operational improvements and make recommendations
Communicate organizational goals and objectives to technicians
Attend client conference calls as needed
Perform administrative functions including time-card and expense approval, reporting, and staffing-availability management 🎯 Requirements
Typically requires a Bachelor’s degree or equivalent and 3–6 years of relevant experience
Supervisory experience preferred
Knowledge of relevant software and hardware
Maintain all required OEM certifications as directed by Management
Strong written and oral communication skills
Excellent customer service and interpersonal skills
Strong organizational skills
Ability to balance multiple needs and concerns
Ability to delegate tasks efficiently
Ability to oversee planning, organization, development, and implementation of projects and services
After-hours standby required for some clients
Ability to maintain professionalism when interacting with internal and external clients
Understanding of basic management techniques
Additional requirements may exist if employment is offered
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