Ramp Services Supervisor

Worldwide Flight Services (WFS)

Ramp Services Supervisor managing ramp operations for cargo delivery and safety compliance at Worldwide Flight Services. Ensuring high standards of performance and employee relations at airport locations.

Posted 7/15/2026full-timeJamaica • New York • 🇺🇸 United StatesMid-LevelSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing ramp operations, ensuring compliance with TSA regulations, and maintaining high standards of customer satisfaction and safety. Strong leadership and communication skills are essential for directing personnel and coordinating with various departments.

Highest-signal resume keywords

Ramp Operations ManagementTSA Regulations ComplianceLeadership and Staff SupervisionProblem-Solving AbilitiesCustomer Satisfaction Focus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ramp OperationsGround HandlingBudgetary ControlAudit ConductingTechnical Instruction Interpretation

Soft Skills

LeadershipCommunicationProblem-SolvingEmployee RelationsAnalytical Skills

Certifications & Qualifications

Valid US Driver's LicenseAirport Badge

Industry Keywords

Airport OperationsSafety StandardsOperational ComplianceCustomer ServiceStaff Training

About the role

Key responsibilities & impact

Manage, coordinate, and control airport activities for ramp services functions.
Monitor the quantity and quality of work performance within assigned areas.
Direct personnel, oversee staffing requirements, and provide input on hiring, training, coaching, counseling, and termination of subordinates.
Ensure compliance with company rules, standards, and contractual agreements.
Monitor and enforce budgetary controls and manning requirements.
Communicate with Airport Board officials and individual customers as needed.
Proactively supervise employees to maintain high standards of customer satisfaction, safety, security, quality, and employee relations.
Maintain operations in compliance with corporate security programs and TSA regulations.
Conduct required company audits to ensure continuity and compliance.
Implement and clarify the site-specific security plan, ensuring all staff have proper ID badges.
Promote a respectful and equitable work environment for employees, customers, vendors, and third parties.
Ensure all staff follow safety and operational standards, and address passenger or operational concerns professionally.
Coordinate with all departments to meet operational needs, including catering, fueling, and maintenance.
Represent the company in assigned capacities.
Regularly report to work and meet job expectations.
Demonstrate strong analytical, mathematical, and problem-solving abilities.
Interpret technical instructions and adapt to various abstract and concrete challenges.

Requirements

What you’ll need

Must have High school diploma or GED
2-3 years of experience in ramp operations or ground handling.
Ability to read, write, speak, and understand English.
Strong leadership, communication, problem-solving, and knowledge of ramp operations.
Must be able to work a flexible schedule, including nights, weekends, and holidays.
Must have and maintain a valid US Driver's License
Ability to hold and maintain an Airport Badge

Benefits

Comp & perks

Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!