Air Cargo Office Supervisor

Worldwide Flight Services (WFS)

Office Supervisor managing daily operations and directing teams for cargo delivery services. Ensuring customer satisfaction and safety while overseeing staffing and administrative actions.

Posted 7/15/2026full-timeDallas • Texas • 🇺🇸 United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and supervisory skills while ensuring customer satisfaction and employee relations. Proficient in analytical methods and data management to address business challenges effectively.

Highest-signal resume keywords

Supervisory ExperienceCustomer Satisfaction ManagementAnalytical SkillsInterpersonal SkillsLogistics Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Computer SkillsData AnalysisProblem SolvingStaffing ManagementDiscipline Administration

Soft Skills

Excellent Interpersonal Skills

Certifications & Qualifications

Valid Driver's License

Industry Keywords

LogisticsCustomer ServiceEmployee RelationsSafety StandardsQuality Assurance

About the role

Key responsibilities & impact

Directing Leads and Agents within assigned functional area;
Overseeing and advising on staffing requirements;
Monitor/administer discipline/corrective action by or for subordinates;
Ensuring customer satisfaction by daily feedback;
Acting as liaison between Leads/Agents and upper management.
Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.
Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Requirements

What you’ll need

Must be at least 18 years of age.
Must have valid driver's license.
Associate degree (A.A.) or equivalent; six months to one-year related experience and/or a combination of both of education or experience.
Must have Computer skills.
Must be able to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off.
Must be able to read, write, speak and understand the English language.
Must be able to maintain site access and be able to work scheduled shifts.
Must be able to follow directions and work safely.
Excellent interpersonal skills and prior supervisory experience.
Analytical skills and high comfort with data, computation and analytical methods to solve business problems.
Strong experience in a related role with another logistics company or airline.

Benefits

Comp & perks

Access your pay when you need it through DailyPay app!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for both full and part-time employees!
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!