Passenger Service Agent

Worldwide Flight Services (WFS)

Passenger Service Agent assisting with airport and passenger operations for Worldwide Flight Services. Handling reservations, ticketing, baggage check-in, and compliance with security protocols.

Posted 7/14/2026full-timeDallas Fort Worth • Texas • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in passenger service operations, including ticketing, baggage handling, and compliance with security protocols. Proficient in customer service and effective communication, ensuring a positive travel experience for passengers.

Highest-signal resume keywords

Customer Service ExperienceTicketing And ReservationsBaggage HandlingFlight DocumentationBasic Computer Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TicketingItinerary IssuanceBaggage Check-InFlight DocumentationAirfreight ProcessingClaims ProcessingData InputInventory ManagementFare ComputationLost And Found Activities

Soft Skills

Verbal CommunicationWritten CommunicationProblem SolvingAttention To DetailInterpersonal Skills

Certifications & Qualifications

High School DiplomaGED EquivalentAirport Security Badge

Industry Keywords

Passenger ServiceTravel InformationFlight Close-OutComplianceSecurity Protocols

About the role

Key responsibilities & impact

Make reservations, issue tickets and itineraries, and compute fares for passengers.
Handle baggage check-in, collect excess baggage charges, and provide general travel information.
Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
Determine flight close-out times and complete necessary flight documentation for accuracy.
Handle post-departure procedures, including invalidating tickets and finalizing reports.
Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.

Requirements

What you’ll need

High school diploma or GED equivalent
At least 1 year of experience in customer service or related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including the ability to input data and use relevant software
Stay up to date on recurrent training as assigned
Ability to obtain and maintain airport security badge
Ability to read, write, and speak the English language

Benefits

Comp & perks

Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!