Passenger Service Supervisor

Worldwide Flight Services (WFS)

Passenger Service Supervisor overseeing daily operations to ensure safe and customer-focused service delivery. Leading frontline agents at Worldwide Flight Services to resolve escalated issues.

Posted 7/8/2026full-timeSanford • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $21 per hourWebsite

About the role

Key responsibilities & impact

Oversee daily passenger operations to ensure efficient, safe, and customer-focused service delivery.
Lead a team of front-line agents, support airline partners, and resolve escalated issues.
Ensure compliance with airline procedure, TSA regulations, and safety protocols.
Provide on-the-spot coaching and support to agents to ensure service standards are met.
Resolve customer complaints and operational issues in a timely and professional manner.
Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations.
Monitor staffing levels and adjust assignments based on flight schedules and operational needs.
Support training and onboarding of new passenger service agents.
Lead pre-shift briefings and communicate updates, policy changes, and safety alerts.
Promote a positive and productive work environment, modeling excellent customer service and teamwork.

Requirements

What you’ll need

High School Diploma or GED
2+ years of experience in passenger services or customer-service related field
1+ year of supervisory or lead experience in an operational setting
Strong verbal and written communication skills
Ability to work varied shifts, including nights, weekends, and holidays
Proficient in Microsoft Office and airline systems
Ability to obtain and maintain all required airport and airline security clearances
Must be able to stand, walk, bend, and lift up to 50 pounds

Benefits

Comp & perks

Access your pay when you need it through DailyPay app!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for both full and part-time employees!
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Passenger Operations ManagementCustomer ServiceIssue ResolutionStaffing CoordinationTraining and Onboarding

Soft Skills

Team LeadershipCoachingProblem SolvingAdaptabilityPositive Work Environment Promotion

Certifications

Airport Security ClearanceAirline Security Clearance