Supervisor, Passenger Services

Worldwide Flight Services (WFS)

Passenger Service Supervisor at Worldwide Flight Services ensuring efficient, safe, customer-focused operations. Leading a team in various passenger service functions at Austin airport.

Posted 7/8/2026full-timeAustin • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $25 per hourWebsite

About the role

Key responsibilities & impact

Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes
Ensure compliance with airline procedure, TSA regulations, and safety protocols
Provide on-the-spot coaching and support to agents to ensure service standards are met
Resolve customer complaints and operational issues in a timely and professional manner
Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations
Monitor staffing levels and adjust assignments based on flight schedules and operational needs
Complete required reports, incident documentation, and shift logs accurately and on time
Support training and onboarding of new passenger service agents
Lead pre-shift briefings and communicate updates, policy changes, and safety alerts
Promote a positive and productive work environment, modeling excellent customer service and teamwork

Requirements

What you’ll need

High School Diploma or GED
2+ years of experience in passenger services or customer-service related field
1+ year of supervisory or lead experience in an operational setting
Strong verbal and written communication skills
Ability to work varied shifts, including nights, weekends, and holidays
Proficient in Microsoft Office and airline systems
Ability to obtain and maintain all required airport and airline security clearances
Must be able to stand, walk, bend, and lift up to 50 pounds
Associate or Bachelor's degree in Aviation, Business, or related field (preferred)
Prior experience working with a ground handling service provider (preferred)
Knowledge of airline-specific policies and procedures (preferred)
Experience handling irregular operations, customer escalations, or emergency response (preferred)
Bilingual or multilingual skills (preferred)

Benefits

Comp & perks

Access your pay when you need it through DailyPay app!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for both full and part-time employees!
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Passenger ServicesOperational ProceduresIncident DocumentationShift ManagementCustomer Complaint Resolution

Soft Skills

Strong Communication SkillsCoaching and SupportTeamworkProblem-Solving

Certifications

High School Diploma or GEDAirport and Airline Security Clearances