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Manager on Duty
Worldwide Flight Services (WFS)Manager on Duty overseeing supervisory personnel and ensuring customer satisfaction. Managing operational duties in cargo delivery and compliance at airport locations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and supervisory skills in managing personnel and ensuring compliance with corporate security programs and TSA legislation. Proven ability to maintain customer satisfaction and oversee operational standards while effectively communicating between management and staff.
Highest-signal resume keywords
Management ExperienceAirline Pricing ExperienceCustomer Satisfaction OversightCompliance with TSA LegislationStaffing Requirements Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Supervisory SkillsOperational ControlDiscipline AdministrationAudit Requirements ManagementSecurity Plan Implementation
Soft Skills
Communication SkillsInterpersonal SkillsProblem-Solving Skills
Industry Keywords
Field Service DutiesCorporate Security ProgramTSA LegislationCustomer FeedbackEmployee Relations
About the role
Key responsibilities & impact- Directing supervisory personnel within assigned functional area
- Overseeing and advising on staffing requirements
- Monitor/administer discipline/corrective action by or for subordinates
- Ensuring customer satisfaction by daily feedback
- Acting as liaison between first level supervisor and upper management
- Proactively monitor the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.
- Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
- Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
- Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.
Requirements
What you’ll need- Two to five years previous management/specialist supervisory experience in field service duties
- College degree or equivalent experience
- Airline pricing experience
- Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.
Benefits
Comp & perks- Want your pay in advance? Access your pay when you need it through DailyPay app!
- On the spot awards offered through the Awardco Platform including gift cards and more!
- Multiple options for both full and part-time employees!
- Travel Discounts, Pet insurance, Discount Shopping & More!
- Wellness Programs offered to all employees!
- 401k program offered!
- Opportunity for Internal Mobility and transfers available!