Passenger Service Agent

Worldwide Flight Services (WFS)

Passenger Service Agent assisting customers with documentation and communication for import operations at Seattle airport. Responsible for various tasks from documentation to customer service.

Posted 7/2/2026full-timeSeattle • Washington • 🇺🇸 United StatesSeniorLead💰 $21 per hourWebsite

About the role

Key responsibilities & impact

Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for import operations.
Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
Provide assistance to customers arriving to retrieve their documents and freight.
Collect appropriate charges and document method of payment.
Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
Assist in completion of MAWBS for over-the-counter shipments.
Confirm all bookings are accepted
Confirm TSA mandatory screening.
Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee.
Data capture AWB information into airline system(s).
Manifest flight based on information received from the warehouse.
Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
Verify post flight inventory with documents on hand.
File maintenance of all pertinent documents and records.
Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
Answer incoming calls and responds to emails.
Demonstrate diligence required to maintain security under the Airport Police, TSA and United States

Requirements

What you’ll need

Must be at least 18 years of age.
Must possess clean driving record and valid driver's license.
Must provide proof of the legal right to work in the United States.
Typing skills with ability to type a minimum of 35 wpm.
English proficiency (e.g., reading, writing, speaking, listening).
Mental abilities (e.g., visual observation and identification, mental rotation).
Interpersonal skills (e.g., customer service, dependability).
Work values (e.g., responsibility, honesty, integrity).
Knowledge of basic arithmetic and mathematics.
Comprehension of airway bill import procedures and government regulations.
Attention to detail and organization skills.
Ability to follow instructions from supervisor or lead agent.
Ability to work as an effective team member.
Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task.

Benefits

Comp & perks

Access your pay through DailyPay app!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for both full and part-time employees!
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Typing Skills (35 WPM)Basic ArithmeticData CaptureFile MaintenanceDocument Preparation

Soft Skills

Interpersonal SkillsDependabilityTeamworkResponsibilityIntegrity

Certifications

U.S. Customs SealValid Driver's License