Ramp Clerk/Agent

Worldwide Flight Services (WFS)

Airline Services Agent supporting ramp operations and customer service at an airport. Handling baggage and cargo operations, customer inquiries, and safety procedures in a regulated environment.

Posted 6/27/2026full-timeWichita • Kansas • 🇺🇸 United StatesJunior💰 $14 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

baggage handlingground support equipment operationsafety inspectionsweight and balance reportingcustomer servicedata inputlost and found managementclaims processingemergency responselifting up to 50 lbs

Soft Skills

communication skillsteam coordinationorganizational skillsadaptabilityproblem-solvingattention to detailcustomer relationstime managementinterpersonal skillsability to work varied shifts

Tools & Technologies

communication equipmentcomputer softwareticketing systemsreservation systemsairport safety protocolsbaggage tracking systemsground control systemsflight paperworkramp area maintenance toolssafety equipment

Certifications & Qualifications

high school diplomaGED equivalent

Industry Keywords

airport regulationssafety protocolscustomer servicebaggage claimsflight operationsground operationsemergency proceduresweather adaptabilitysecurity compliancepassenger assistance

About the role

Key responsibilities & impact

Load and unload baggage and cargo from aircraft efficiently and safely
Marshal aircraft to and from gates using hand signals and communication equipment
Operate ground support equipment such as tugs, belt loaders, and forklifts
Conduct pre- and post-flight safety inspections of equipment and ramp areas
Coordinate with flight crews, ground control, and team members for smooth operations
Fill aircraft water tanks and ensure proper servicing levels
Handle baggage claims and transfers, ensuring accurate delivery to connecting flights
Maintain cleanliness and organization of the ramp area, adhering to safety protocols
Complete required flight paperwork, including weight and balance reports
Assist with emergency situations, such as equipment failures or medical incidents
Work in various weather conditions, including extreme heat, cold, and rain
Follow all airport safety and security regulations and report any safety hazards
Make reservations, issue tickets and itineraries, and compute fares for passengers
Manage arrangements for passengers holding reservations, standby travelers, and their luggage
Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items
Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.

Requirements

What you’ll need

High school diploma or GED equivalent
At least 1 year of experience in customer service or related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including the ability to input data and use relevant software
Familiarity with airport regulations and procedures
Ability to pass background checks and comply with airport security requirements
Ability to fluently speak, read, and write the English language

Benefits

Comp & perks

Access your pay when you need it through DailyPay app!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for both full and part-time employees!
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!