Office Supervisor

Worldwide Flight Services (WFS)

Office Supervisor managing Leads and Agents for cargo operations at Worldwide Flight Services. Overseeing staffing and ensuring customer satisfaction in a fast-paced environment.

Posted 6/25/2026full-timeChicago • Illinois • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

computer skillsstaffing requirementsdiscipline administrationcustomer satisfaction monitoringemployee relations management

Soft Skills

leadershipcommunicationorganizational skillsproblem-solvinginterpersonal skills

Certifications & Qualifications

Associate degreevalid driver's license

Industry Keywords

customer satisfactionsafetysecurityqualityequitable practices

About the role

Key responsibilities & impact

Direct Leads and Agents within assigned functional area.
Overseeing and advising on staffing requirements.
Monitor/administer discipline/corrective action by or for subordinates.
Ensuring customer satisfaction by daily feedback.
Acting as liaison between Leads/Agents and upper management.
Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.
Administer practices in a fair and equitable manner, where all employees, customers, vendors, and other third parties are treated with respect.

Requirements

What you’ll need

Must be at least 18 years of age.
Must have valid driver's license.
Associate degree (A.A.) or equivalent; six months to one-year related experience and/or a combination of both of education or experience.
Must have Computer skills.
Must be able to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off.
Must be able to read, write, speak and understand the English language.
Must be able to maintain site access and be able to work scheduled shifts.
Must be able to follow directions and work safely.

Benefits

Comp & perks

Access your pay when you need it through DailyPay app!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for both full and part-time employees!
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!