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Office Supervisor
Worldwide Flight Services (WFS)Office Supervisor managing Leads and Agents for cargo operations at Worldwide Flight Services. Overseeing staffing and ensuring customer satisfaction in a fast-paced environment.
About the role
Key responsibilities & impact- Direct Leads and Agents within assigned functional area.
- Overseeing and advising on staffing requirements.
- Monitor/administer discipline/corrective action by or for subordinates.
- Ensuring customer satisfaction by daily feedback.
- Acting as liaison between Leads/Agents and upper management.
- Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.
- Administer practices in a fair and equitable manner, where all employees, customers, vendors, and other third parties are treated with respect.
Requirements
What you’ll need- Must be at least 18 years of age.
- Must have valid driver's license.
- Associate degree (A.A.) or equivalent; six months to one-year related experience and/or a combination of both of education or experience.
- Must have Computer skills.
- Must be able to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off.
- Must be able to read, write, speak and understand the English language.
- Must be able to maintain site access and be able to work scheduled shifts.
- Must be able to follow directions and work safely.
Benefits
Comp & perks- Access your pay when you need it through DailyPay app!
- On the spot awards offered through the Awardco Platform including gift cards and more!
- Multiple options for both full and part-time employees!
- Travel Discounts, Pet insurance, Discount Shopping & More!
- Wellness Programs offered to all employees!
- 401k program offered!
- Opportunity for Internal Mobility and transfers available!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
computer skillsstaffing requirementsdiscipline administrationcustomer satisfaction monitoringemployee relations management
Soft Skills
leadershipcommunicationorganizational skillsproblem-solvinginterpersonal skills
Certifications
Associate degreevalid driver's license