General Manager - Ground Handling

Worldwide Flight Services (WFS)

General Manager overseeing all aspects of airport station operations at Worldwide Flight Services. Ensuring efficient flight handling, customer service, and compliance with safety regulations.

Posted 6/23/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee all station operations, ensuring smooth daily activities.
Manage station personnel, including hiring, training, and performance management.
Coordinate with internal departments for seamless service delivery.
Ensure compliance with FAA, local regulations, and safety protocols.
Develop and manage station budgets and operational plans.
Monitor KPIs to track performance and implement improvements.
Resolve customer complaints and operational issues promptly.
Ensure appropriate staffing during peak times.
Maintain relationships with airline partners, airport authorities, and stakeholders.
Manage inventory, equipment, and supplies for operations.
Ensure adherence to company policies, safety standards, and procedures.
Prepare and submit performance and compliance reports.
Recommend and manage capital expenditures for new equipment.
Ensure compliance with TSA and site-specific security plans.
Negotiate contracts with suppliers for equipment and materials.
Administer practices fairly, ensuring respect and professionalism for all.
Oversee requisitions for equipment and supplies within budget.

Requirements

What you’ll need

5 years of previous experience in airport operations, ground services, or a related field with at least 2 years in a managerial or leadership role.
High school diploma or equivalent; Bachelor's degree preferred.
Strong leadership, organizational, communication, and problem-solving abilities.
Proven ability to manage teams and coordinate complex operations.
Solid understanding of FAA regulations and airport safety protocols.
Experience with budgeting and operational planning.
Valid driver’s license; airport security badge or the ability to obtain one.
Ability to work irregular hours, weekends, and holidays.

Benefits

Comp & perks

Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

budgetingoperational planningperformance managementKPI monitoringcontract negotiationinventory managementequipment managementcompliance reportingsafety protocol adherencestaffing management

Soft Skills

leadershiporganizational skillscommunicationproblem-solvingteam managementinterpersonal skillscustomer serviceconflict resolutionprofessionalismrespect

Certifications

high school diplomaBachelor's degreevalid driver’s licenseairport security badge