Manager, Passenger Services

Worldwide Flight Services (WFS)

Passenger Services Manager overseeing passenger service operations for Worldwide Flight Services. Ensuring compliant and customer-focused service delivery in Denver, Colorado.

Posted 6/19/2026full-timeDenver • Colorado • 🇺🇸 United StatesJunior💰 $65,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee all aspects of passenger service operations to ensure safe, efficient, and customer-focused service delivery.
Manage front-line teams responsible for check-in, boarding, arrivals, and special assistance.
Ensure compliance with TSA, FAA, and airline policies, procedures, and service level agreements.
Oversee staffing, scheduling, and training to meet operational demands.
Monitor daily flight activities to ensure on-time performance and service quality.
Conduct performance reviews, coach supervisors, and foster professional development.
Manage incident reports, customer feedback, and corrective action plans.
Liaise with airline customers, airport authorities and internal departments to resolve issues and maintain strong relationships.
Maintain records, reports and documentation in accordance with company and regulatory requirements.
Promote a strong culture of safety, teamwork, and accountability throughout the station.

Requirements

What you’ll need

Bachelor's degree (B.A.) from four-year college or university;
One to two years related experience and/or training; or equivalent combination of education and experience.
Ability to speak/write and be understood by peers, internal and external customers.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Benefits

Comp & perks

Access your pay when you need it through DailyPay app!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for both full and part-time employees!
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

complianceperformance reviewsincident managementreport writingcustomer servicestaff schedulingtrainingoperational managementservice level agreementsflight operations

Soft Skills

communicationteamworkleadershipcoachingproblem-solvingcustomer relationship managementprofessional developmentanalytical skillspresentation skillsaccountability

Certifications

Bachelor's degree