Air Cargo Customer Service Supervisor

Worldwide Flight Services (WFS)

Customer Service Supervisor responsible for supervising and coordinating airport passenger service functions. Ensuring compliance with safety standards at Worldwide Flight Services in Los Angeles, California.

Posted 6/19/2026full-timeLos Angeles • California • 🇺🇸 United StatesJunior💰 $23 per hourWebsite

About the role

Key responsibilities & impact

Supervises, coordinates, and controls airport passenger service functions.
Monitors the quality and quantity of work performance.
Ensures compliance with Company rules and regulation and Company safety standards.
Trains subordinates.
Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.
Ensures practices are administered in a fair and equitable manner, treating all employees, customers, vendors and other third parties with respect.
Reads, understands and clarifies the implementation of the site-specific security plan and ensures all staff are issued with a relevant company ID.

Requirements

What you’ll need

Associate degree (A. A.) or equivalent from two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Proficient communication, written and verbal, in English.
Ability to work rotating shifts including weekends, holidays, and days off.
Able to speak effectively before groups of customers or employees of organization.
Math skills are sufficient to correctly add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Benefits

Comp & perks

Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data collectionproblem definitionmathematical skills

Soft Skills

communicationcustomer satisfactionemployee relationstrainingsupervisionmonitoringfairnessequity

Certifications

Associate degree