Manager on Duty

Worldwide Flight Services (WFS)

Manager-on-Duty overseeing field service operations and ensuring customer satisfaction while managing teams. Directing personnel, ensuring compliance, and monitoring daily operations.

Posted 6/16/2026full-timeHouston • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 per yearWebsite

About the role

Key responsibilities & impact

Directing supervisory personnel within assigned functional area
Overseeing and advising on staffing requirements
Monitor/administer discipline/corrective action by or for subordinates
Ensuring customer satisfaction by daily feedback
Acting as liaison between first level supervisor and upper management
Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.
Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.

Requirements

What you’ll need

Two to five years previous management/specialist supervisory experience in field service duties
College degree or equivalent experience
Airline pricing experience
Must be able to work weekends (Friday, Saturday, and Sunday), holidays and days off.

Benefits

Comp & perks

Access your pay when you need it through DailyPay app!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for both full and part-time employees!
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

supervisory skillscustomer satisfactiondiscipline administrationemployee relationsliaison skillsmonitoring skillsquality assurancesafety managementsecurity managementaudit compliance