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Manager on Duty
Worldwide Flight Services (WFS)Manager-on-Duty overseeing field service operations and ensuring customer satisfaction while managing teams. Directing personnel, ensuring compliance, and monitoring daily operations.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
supervisory skillscustomer satisfactiondiscipline administrationemployee relationsliaison skillsmonitoring skillsquality assurancesafety managementsecurity managementaudit compliance
Industry Keywords
field serviceairline pricingTSA legislationcorporate security programmanagement experiencestaffing requirementscorrective actionoperational controlcomplianceaudit requirements
About the role
Key responsibilities & impact- Directing supervisory personnel within assigned functional area
- Overseeing and advising on staffing requirements
- Monitor/administer discipline/corrective action by or for subordinates
- Ensuring customer satisfaction by daily feedback
- Acting as liaison between first level supervisor and upper management
- Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.
- Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
- Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
Requirements
What you’ll need- Two to five years previous management/specialist supervisory experience in field service duties
- College degree or equivalent experience
- Airline pricing experience
- Must be able to work weekends (Friday, Saturday, and Sunday), holidays and days off.
Benefits
Comp & perks- Access your pay when you need it through DailyPay app!
- On the spot awards offered through the Awardco Platform including gift cards and more!
- Multiple options for both full and part-time employees!
- Travel Discounts, Pet insurance, Discount Shopping & More!
- Wellness Programs offered to all employees!
- 401k program offered!
- Opportunity for Internal Mobility and transfers available!