Manager – Ramp and Passenger Services

Worldwide Flight Services (WFS)

Ramp and Passenger Service Manager-on-Duty overseeing airport operations and ensuring safe, efficient flight handling. Leading teams for quality service and compliance in a dynamic environment.

Posted 6/6/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee daily operations related to both above-wing (customer-facing) and below-wing (aircraft ground handling) activities.
Ensure safe, efficient, and timely handling of flights, passengers, and baggage while maintaining high standards of customer service and compliance with all regulatory and company requirements.
Coordinate with internal teams, airline partners, and airport authorities to resolve operational challenges in real-time.
Supervise gate agents and customer service representatives to uphold service standards.
Manage irregular operations such as aircraft diversions, mechanical issues, or weather disruptions.
Train, coach, and mentor frontline supervisors and staff.

Requirements

What you’ll need

3 years of experience in ground operations or ramp services, with at least 1 year in a supervisory or leadership role.
High school diploma or equivalent; bachelor’s degree in aviation, logistics, or a related field preferred.
Understanding of ramp operations, safety protocols, and FAA regulations.
Strong leadership, communication, and problem-solving skills.
Valid driver’s license; ability to obtain airport security badge.
Ability to work irregular hours, including weekends and holidays.

Benefits

Comp & perks

Access your pay when you need it through DailyPay app!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for both full and part-time employees for medical care!
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ground operationsramp servicessafety protocolsFAA regulations

Soft Skills

leadershipcommunicationproblem-solvingtrainingcoachingmentoring

Certifications

high school diplomabachelor’s degree in aviationbachelor’s degree in logistics