Manager on Duty

Worldwide Flight Services (WFS)

Manager on Duty overseeing supervisory personnel in cargo operations at Worldwide Flight Services, ensuring customer satisfaction, safety, and compliance with TSA regulations.

Posted 6/5/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Directing supervisory personnel within assigned functional area
Overseeing and advising on staffing requirements
Monitor/administer discipline/corrective action by or for subordinates
Ensuring customer satisfaction by daily feedback
Acting as liaison between first level supervisor and upper management
Proactively monitors work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards
Maintain and control all required aspects of operation in accordance with corporate security program and TSA legislation
Ensure required company audit requirements are undertaken to ensure continuity and compliance at all times
Read, understand and clarify the implementation of site-specific security plan

Requirements

What you’ll need

Two to five years previous management/specialist supervisory experience in field service duties
College degree or equivalent experience
Airline pricing experience
Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.

Benefits

Comp & perks

Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

management experiencesupervisory experiencefield service dutiesairline pricing

Soft Skills

customer satisfactioncommunicationleadershipemployee relationsdiscipline administration