Passenger Services Manager – On-Duty

Worldwide Flight Services (WFS)

Passenger Services Manager overseeing daily operations for passenger-facing activities at Worldwide Flight Services. Ensuring safe handling and exceptional customer service at Harry Reid International Airport in Las Vegas.

Posted 6/3/2026full-timeLas Vegas • Nevada • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee check-in, boarding, and arrival processes to ensure a seamless passenger experience.
Supervise gate agents and customer service representatives to uphold service standards.
Manage passenger irregularities, including delays, cancellations, and denied boardings.
Handle customer escalations and provide on-the-spot solutions.
Ensure compliance with airline policies and DOT/FAA regulations.
Act as the primary decision-maker and point of contact during the shift.
Conduct shift briefings and debriefings for operational staff.
Maintain clear communication between departments and with airline partners.
Complete operational reports and incident documentation as needed.
Train, coach, and mentor frontline supervisors and staff.
Maintain a safe work environment and participate in required safety audits.

Requirements

What you’ll need

High school diploma or equivalent
Experience in airline or airport operations, with supervisory or management experience.
Strong leadership, communication, and problem-solving skills.
Knowledge of airline reservation and departure control systems.
Understanding of TSA regulations and corporate security programs.
Ability to work in a fast-paced, high-pressure environment.
Flexibility to work irregular hours, including nights, weekends, and holidays.
Bachelor’s Degree in Hospitality or Business preferred.

Benefits

Comp & perks

Want your pay in advance? Access your pay when you need it through the DailyPay app!
Are you a top performer who thrives on recognition? On-the-spot awards offered through the Awardco Platform, including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Want WFS Employee Extras? Travel Discounts, Pet Insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

airline operationssupervisory experiencemanagement experienceairline reservation systemsdeparture control systemsincident documentationoperational reporting

Soft Skills

leadershipcommunicationproblem-solvingcustomer servicetrainingcoachingmentoringflexibilitydecision-making

Certifications

high school diplomaBachelor’s Degree in HospitalityBachelor’s Degree in Business