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Manager on Duty
Worldwide Flight Services (WFS)Manager-on-Duty overseeing field service operations for Worldwide Flight Services, ensuring superior customer satisfaction and compliance with safety standards.
About the role
Key responsibilities & impact- Directing supervisory personnel within assigned functional area
- Overseeing and advising on staffing requirements
- Monitor/administer discipline/corrective action by or for subordinates
- Ensuring customer satisfaction by daily feedback
- Acting as liaison between first level supervisor and upper management
- Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards
- Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation
- Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times
- Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge
- Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.
Requirements
What you’ll need- Two to five years previous management/specialist supervisory experience in field service duties
- College degree or equivalent experience
- Airline pricing experience
- Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.
Benefits
Comp & perks- Access your pay when you need it through DailyPay app!
- On the spot awards offered through the Awardco Platform including gift cards and more!
- Multiple options for both full and part-time employees!
- Travel Discounts, Pet insurance, Discount Shopping & More!
- Wellness Programs offered to all employees!
- 401k program offered!
- Opportunity for Internal Mobility and transfers available!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
management experiencesupervisory experiencefield service dutiesairline pricing
Soft Skills
customer satisfactioncommunicationleadershipemployee relationsdiscipline administrationproblem-solvingfairnessequity