Station Training Manager

Worldwide Flight Services (WFS)

Training Manager developing and overseeing training programs for ramp, warehouse, and passenger services. Ensuring compliance with operational needs and company standards in Philadelphia.

Posted 5/28/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesJunior💰 $70,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Develop, deliver, and coordinate training programs for ramp, warehouse, passenger services, and other operational functions.
Maintain and manage training records, certifications, and re-certifications in internal and external platforms.
Conduct needs assessments to identify knowledge or skill gaps and create targeted training plans.
Ensure training materials reflect up-to-date company policies, customer requirements, and regulatory standards.
Partner with station and regional leadership to address performance issues through refresher or follow-up training.
Observe employees to evaluate training effectiveness and recommend improvements.
Audit compliance with company and airline training requirements; ensure access to GOMs, LOPs, and other reference materials.
Track and report training progress, milestones, and results to management.
Support quality initiatives by investigating service failures, reviewing corrective actions, and aligning future training to address recurring issues.
Facilitate communication of updates, bulletins, and procedural changes to staff in a clear and timely manner.

Requirements

What you’ll need

Bachelors Degree
Minimum 6 months related operational experience preferred.
WFS or Carrier Instructor Certification.
Current qualification and experience on training subject or learning plan.
Able to work under pressure and adapt to constant changes in procedures.
Be willing to work overtime when needed.
Detail Oriented with exceptional communication skills.
Excellent organizational and motivational skills.
Outstanding attention to detail and observation ability.
Valid qualification in occupational health and safety.
Ability to produce reports and develop relevant policies.
Good customer services skills.
Proficiency in Microsoft Office (Excel) is preferred.
Warehouse experience preferred.
GWAM of 35+ words per minute.

Benefits

Comp & perks

Access your pay when you need it through DailyPay app!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for both full and part-time employees!
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training program developmentneeds assessmenttraining record managementreport productionpolicy developmentwarehouse operationscustomer serviceGOMsLOPsGWAM

Soft Skills

communicationorganizational skillsmotivational skillsattention to detailobservation abilityadaptabilityability to work under pressuredetail orientedteam collaborationproblem-solving

Certifications

Bachelors DegreeWFS Instructor CertificationCarrier Instructor Certificationoccupational health and safety qualification