Director of Sales

Worldwide Flight Services (WFS)

. Drive growth in both top-line revenue and operating margin across the WFS ground handling portfolio.

Posted 5/23/2026full-timeDallas • Texas • 🇺🇸 United StatesLead💰 $125,000 - $145,000 per yearWebsite

About the role

Key responsibilities & impact

Drive growth in both top-line revenue and operating margin across the WFS ground handling portfolio.
Develop and execute pricing strategies that balance competitiveness with profitability, ensuring all new and renewed business meets WFS margin thresholds.
Monitor contract financial performance and proactively address margin erosion through escalation mechanisms including LWO/MWO adjustments, CPI indexing, and rate reviews.
Partner with Finance to build robust commercial models that account for cost structures, productivity assumptions, and return targets before committing to client proposals.
Track financial outcomes of won business against original commercial assumptions and incorporate learnings into future pricing.
Lead the end-to-end RFP (Request for Proposal) response process, from intake and qualification through submission and post-award debrief.
Coordinate cross-functional RFP teams including Operations, Finance, Legal, and HR to develop comprehensive, accurate, and commercially sound proposals.
Author and edit high-quality written responses that articulate WFS's value proposition, operational capabilities, safety record, and differentiators.
Maintain a library of reusable RFP content, case studies, certifications, and proposal templates to drive efficiency and consistency.
Ensure all proposals are submitted on time, on-brand, and in compliance with client specifications and internal approval processes.
Conduct post-submission debriefs to capture lessons learned and continuously improve proposal quality and win rates.
Identify and pursue new business opportunities across airlines, cargo operators, charter operators, and airport authorities.
Build and manage a qualified pipeline in the CRM system, maintaining accurate deal stages, revenue forecasts and margin projections.
Attend industry conferences, trade shows, and networking events to represent WFS and develop new commercial leads.
Conduct market research and competitive analysis to inform pricing strategy and market positioning.
Maintain contract health by ensuring financial escalations are addressed such as LWO/MWO increases as well as CPI indexing.
Work closely with Legal and Contracts to ensure all agreements (new business and renewals) are reviewed with legal, finance and Operations prior to execution.
Own and manage a portfolio of key client accounts, acting as a senior point of contact and trusted commercial advisor.
Lead and facilitate Quarterly Business Reviews (QBRs) with strategic clients, presenting performance data, SLA scorecards, improvement roadmaps, and forward-looking commercial opportunities.
Collaborate cross-functionally with Operations, Finance, and Customer Experience teams to gather data and insights for QBR preparation.
Drive client satisfaction and retention by proactively identifying at-risk accounts, resolving escalations, and uncovering margin improving expansion opportunities.
Conduct regular client check-ins and on-site visits to maintain strong relationships and gather voice-of-customer intelligence.
Develop and maintain a suite of professional sales materials including capability decks, service brochures, one-pagers, and competitive positioning documents.
Partner with Marketing (where applicable) to ensure all client-facing content is aligned with WFS brand standards and messaging.
Create customized pitch materials and presentation decks tailored to individual prospects or client business reviews.
Maintain a centralized repository of commercial collateral ensuring the sales team always has access to current, accurate materials.

Requirements

What you’ll need

Bachelor's degree in business administration, Aviation Management, Marketing, or a related field.
MBA is a plus.
7+ years of progressive sales or business development experience, with at least 3 years in a senior or leadership role.
Demonstrated experience in the aviation, ground handling, airport services, or logistics industry strongly preferred.
Proven ability to manage and grow commercial P&L performance; not just revenue but margin and profitability outcomes.
Proven track record of managing complex B2B client relationships and leading executive-level client presentations (QBRs, business reviews).
Hands-on experience leading RFP responses from initiation through award, ideally in a services or operations-intensive environment.
Strong commercial acumen with ability to build and interpret pricing models, cost structures and financial scenarios.
Exceptional written and verbal communication skills with the ability to craft compelling, persuasive commercial content.
Proficiency with CRM platforms (Salesforce, HubSpot, or similar) and Microsoft Office Suite (PowerPoint, Excel, Word).
Strong project management capabilities with the ability to manage multiple concurrent workstreams under deadline pressure.
Demonstrated ability to collaborate cross-functionally with Operations, Finance, and executive leadership.

Benefits

Comp & perks

Want your pay in advance? Access your pay when you need it through the DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Want WFS Employee Extras? Travel discounts, pet insurance, discount shopping & more!
Looking to stay healthy and improve your life? Wellness programs offered to all employees!
Want to invest in your future? 401k program offered!
Looking to grow and have a career with us? Opportunity for internal mobility and transfers available!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

pricing strategiescommercial modelsfinancial performance monitoringRFP response managementmarket researchcompetitive analysisP&L managementclient relationship managementproject managementcommercial content creation

Soft Skills

leadershipcommunicationcollaborationclient satisfactionproblem-solvingstrategic thinkingnegotiationadaptabilityattention to detailtime management

Certifications

Bachelor's degreeMBA