Passenger Services Manager – On Duty

. Oversee check-in, boarding, and arrival process to ensure a seamless passenger experience.

Posted 5/8/2026full-timeSarasota • Florida • 🇺🇸 United StatesJunior💰 $70,000 per yearWebsite

Key responsibilities & impact

Oversee check-in, boarding, and arrival process to ensure a seamless passenger experience.
Supervise gate agents and customer service representatives to uphold service standards.
Manage passenger irregularities, including delays, cancellations, and denied boardings.
Handle customer escalations and provide on-the-spot solutions.
Ensure compliance with airline policies and DOT/FAA regulations.
Act as the primary decision-maker and point of contact during the shift.
Conduct shift briefings and debriefings for operational staff.
Maintain clear communication between departments and with airline partners.
Complete operational reports and incident documentation as needed.
Train, coach, and mentor frontline supervisors and staff.
Maintain a safe work environment and participate in required safety audits.

What you’ll need

High school diploma or equivalent
Experience in airline or airport operations, with supervisory or management experience.
Strong leadership, communication, and problem-solving skills.
Knowledge of airline reservation and departure control systems.
Understanding of TSA regulations and corporate security programs.
Ability to work in a fast-paced, high-pressure environment.
Flexibility to work irregular hours, including nights, weekends, and holidays.

Comp & perks

Access your pay when you need it through DailyPay app!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for both full and part-time employees!
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

airline operationssupervisory experiencemanagement experienceproblem-solvingoperational reportingincident documentationtrainingcoachingmentoring

Soft Skills

leadershipcommunicationflexibilitycustomer servicedecision-making

Certifications

high school diploma