Worldwide Flight Services (WFS)

Customer Service Agent

Worldwide Flight Services (WFS)

part-time

Posted on:

Location Type: Office

Location: Sarasota • Florida • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $17 per hour

Job Level

Junior

About the role

  • Make reservations, issue tickets and itineraries, and compute fares for passengers.
  • Handle baggage check-in, collect excess baggage charges, and provide general travel information.
  • Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
  • Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
  • Determine flight close-out times and complete necessary flight documentation for accuracy.
  • Handle post-departure procedures, including invalidating tickets and finalizing reports.
  • Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
  • Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
  • Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
  • Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
  • Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.

Requirements

  • High school diploma or GED equivalent
  • At least 1 year of experience in customer service or related field
  • Ability to work varied shifts, including weekends, holidays, and nights
  • Strong verbal and written communication skills
  • Ability to lift and handle baggage weighing up to 50 lbs
  • Basic computer proficiency, including the ability to input data and use relevant software
  • Ability to obtain and maintain airport security badge
  • Ability to read, write, and speak the English language
Benefits
  • Access your pay when you need it through DailyPay app!
  • On the spot awards offered through the Awardco Platform including gift cards and more!
  • Multiple options for both full and part-time employees for quality medical care!
  • Travel Discounts, Pet insurance, Discount Shopping & More!
  • Wellness Programs offered to all employees!
  • 401k program offered!
  • Opportunity for Internal Mobility and transfers available!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ticketingitinerary managementfare computationbaggage handlingflight documentationclaims processingairfreight shipment processinginventory managementdata inputcustomer service
Soft Skills
communicationcustomer serviceproblem-solvingattention to detailorganizational skillsadaptabilityteamworktime managementinterpersonal skillsability to work varied shifts
Certifications
high school diplomaGED equivalentairport security badge