Worldwide Flight Services (WFS)

Station Training Manager

Worldwide Flight Services (WFS)

full-time

Posted on:

Location Type: Office

Location: Dallas Fort Worth • Texas • United States

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Salary

💰 $70,000 per year

Job Level

Junior

About the role

  • Develop, deliver, and coordinate training programs for ramp and passenger services, and other operational functions.
  • Maintain and manage training records, certifications, and re-certifications in internal and external platforms.
  • Conduct needs assessments to identify knowledge or skill gaps and create targeted training plans.
  • Ensure training materials reflect up-to-date company policies, customer requirements, and regulatory standards.
  • Partner with station and regional leadership to address performance issues through refresher or follow-up training.
  • Observe employees to evaluate training effectiveness and recommend improvements.
  • Audit compliance with company and airline training requirements; ensure access to GOMs, LOPs, and other reference materials.
  • Track and report training progress, milestones, and results to management.
  • Support quality initiatives by investigating service failures, reviewing corrective actions, and aligning future training to address recurring issues.
  • Facilitate communication of updates, bulletins, and procedural changes to staff in a clear and timely manner.

Requirements

  • Bachelors Degree
  • Minimum 6 months related operational experience preferred.
  • WFS or Carrier Instructor Certification.
  • Current qualification and experience on training subject or learning plan.
  • Able to work under pressure and adapt to constant changes in procedures.
  • Be willing to work overtime when needed.
  • Detail Oriented with exceptional communication skills.
  • Excellent organizational and motivational skills.
  • Outstanding attention to detail and observation ability.
  • Valid qualification in occupational health and safety.
  • Exceptional communication and interpersonal abilities.
  • Ability to produce reports and develop relevant policies.
  • Good customer services skills.
  • Proficiency in Microsoft Office (Excel) is preferred.
  • Warehouse experience preferred.
  • GWAM of 35+ words per minute.
Benefits
  • Want your pay in advance? Access your pay when you need it through DailyPay app!
  • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care? Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
  • Want to invest in your future? 401k program offered!
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training program developmentneeds assessmenttraining record managementreport productionpolicy developmentoccupational health and safetywarehouse operationsGOMsLOPsGWAM
Soft Skills
communication skillsorganizational skillsmotivational skillsattention to detailobservation abilitycustomer service skillsadaptabilityability to work under pressureinterpersonal abilitiesdetail oriented
Certifications
Bachelors DegreeWFS Instructor CertificationCarrier Instructor Certificationvalid qualification in occupational health and safety