Air Cargo Customer Service Agent
Worldwide Flight Services (WFS)
full-time
Posted on:
Location Type: Office
Location: Los Angeles • California • United States
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About the role
- Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for import operations.
- Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
- Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
- Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
- Provide assistance to customers arriving to retrieve their documents and freight.
- Collect appropriate charges and document method of payment.
- Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
- Assist in completion of MAWBS for over-the-counter shipments.
- Confirm all bookings are accepted
- Confirm TSA mandatory screening.
- Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee.
- Data capture AWB information into airline system(s).
- Manifest flight based on information received from the warehouse.
- Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
- Verify post flight inventory with documents on hand.
- File maintenance of all pertinent documents and records.
- Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
- Answer incoming calls and responds to emails.
- Demonstrate diligence required to maintain security under the Airport Police, TSA and United States
Requirements
- Must be at least 18 years of age.
- Must possess clean driving record and valid driver's license.
- Must provide proof of the legal right to work in the United States.
- Typing skills with ability to type a minimum of 35 wpm.
- English proficiency (e.g., reading, writing, speaking, listening).
- Mental abilities (e.g., visual observation and identification, mental rotation).
- Interpersonal skills (e.g., customer service, dependability).
- Work values (e.g., responsibility, honesty, integrity).
- Knowledge of basic arithmetic and mathematics.
- Comprehension of airway bill import procedures and government regulations.
- Attention to detail and organization skills.
- Ability to follow instructions from supervisor or lead agent.
- Ability to work as an effective team member.
- Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
- Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task.
Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
typing skillsdata capturedocument preparationcustoms proceduresairway bill proceduresinventory verificationreport preparationmathematicsmulti-tasking
Soft Skills
customer servicedependabilityattention to detailorganizationinterpersonal skillsresponsibilityhonestyintegrityteamworkcommunication
Certifications
U.S. Customs sealvalid driver's license