Manager on Duty – Cargo Services
Worldwide Flight Services (WFS)
full-time
Posted on:
Location Type: Office
Location: Dallas • Texas • United States
Visit company websiteExplore more
About the role
- Direct supervisory personnel within assigned functional area
- Oversee and advise on staffing requirements
- Monitor/administer discipline/corrective action by or for subordinates
- Ensure customer satisfaction via feedback
- Act as liaison between first level supervisor and upper management
- Proactively monitor the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards
- Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation
- Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times
- Read, understand, and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge
- Ensure practices are administered in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect
- Read, analyze, and interpret WFS Employee Handbook, WFS Supervisors Manual, applicable union contract, general business periodicals, professional journals, technical procedures, or governmental regulations, airline policy and procedures manuals
- Write reports, business correspondence, and procedure manuals
- Effectively present information and respond to questions from groups or managers, clients, and customers
- Define problems, collect data, establish facts, and draw valid conclusions
- Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Operate equipment and hold necessary licensing (if applicable)
- Perform specific responsibilities related to your shift
- Report to work on a regular and timely basis
Requirements
- Two to five years' previous management/specialist supervisory experience in field service duties
- College degree or equivalent experience
- Airline pricing experience
- Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off
Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
management experiencesupervisory experienceairline pricing experiencedata collectionreport writingbusiness correspondenceprocedure manual writingproblem definitionfact establishmentinstruction interpretation
Soft Skills
customer satisfactionemployee relationscommunicationleadershipfairnessequityanalytical skillspresentation skillsinterpersonal skillstimeliness