Web Focus Administrator – Specialist
Worldpay
full-time
Posted on:
Location Type: Office
Location: Cincinnati • Colorado, Florida, Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $127,500 - $214,200 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudDNSGoogle Cloud PlatformLinuxPythonSQLTableau
About the role
- Administer and support WebFocus platform including scalability, security, availability performance, and reliability of the platform.
- Automate operation, installation, and monitoring of the WebFocus platform on cloud and on-premises data centers.
- Manage and resolve critical support issues with a high degree of technical complexity.
- Measure and monitor service and support performance and health (SLAs, KPIs, etc.).
- Plan and implement upgrades of tools and design system enhancements with emerging features.
- Collaborate with engineering team on technical strategies, design patterns, and practices relevant to the optimization and continuous improvement of BI platform within the organization.
- Design, optimize, document, and implement the operational aspects for administering various BI tools within FIS data platform ecosystem.
- Develop and maintain operational runbooks and training curricula for support team.
- Provide enterprise-wide data visualization technical oversight and mentorship for geographically dispersed colleagues and contracted team members.
- Implement release management, governance, cost monitoring, user security auditing and performance optimizations to improve customer experience and system reliability.
- Apply emerging and traditional technologies for analytics improvements in support of enterprise analytics platform strategy.
Requirements
- Experience with implementing and maintaining high-availability production systems.
- Excellent problem-solving and analytical skills with an aptitude for learning new technologies.
- Excellent verbal and written communication skills and the ability to interface with both technical and non-technical individuals as needed.
- Experience with BI platforms like WebFocus, Tableau, ThoughtSpot, PowerBI, or similar tools.
- Strong Windows and/or Linux system administration experience.
- Experience working with SQL and cloud based relational databases such as Snowflake.
- Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM.
- Experience with cloud platforms such as AWS, Azure, and GCP.
- Experience debugging networking issues such as DNS resolutions, proxy settings, security groups.
- Experience with developing monitoring architecture and implementing monitoring agents, dashboards, escalations, and alerts.
- Knowledge of security controls for the public cloud (encryption of data in motion/rest and key management).
- Strong development skills in Python or other scripting language.
- Bachelor’s Degree or equivalent work experience in Computer Science, Information Systems, or another related field.
- Minimum 5+ years of experience with Web Focus and data visualization development and/or platform management.
- Minimum 5+ years of technical role experience.
- Extensive hands-on experience with SQL.
- BI tool administration certification desired.
Benefits
- A competitive salary and benefits.
- Time to support charities and give back to your community.
- Parental leave policy.
- Global recognition platform.
- Virgin Pulse access.
- Global employee assistance program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
WebFocusTableauThoughtSpotPowerBISQLPythonWindows administrationLinux administrationcloud platformsmonitoring architecture
Soft skills
problem-solvinganalytical skillsverbal communicationwritten communicationcollaborationmentorshiptechnical oversightlearning aptitudeinterface with technical individualsinterface with non-technical individuals
Certifications
BI tool administration certificationBachelor’s Degree in Computer ScienceBachelor’s Degree in Information Systems