Knowledge Manager

Worldly

Knowledge Manager responsible for curating sustainable training content and knowledge resources for Worldly platform users. Collaborates cross-functionally to enhance user experience in sustainability reporting.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Curate, organize, and maintain Worldly's help center and knowledge base to ensure accurate and easily accessible information for customers.
Act as a subject matter expert for the Worldly platform and related methodologies, working closely with the Growth and Product teams to articulate the functionalities and value of the Worldly platform.
Define and execute knowledge management strategy aligned with business goals and customer experience objectives.
Manage communication with partner organizations such as Cascale to ensure that updates to Higg Index tools are communicated to customers and education content is kept up to date
Cross-functional collaboration with all internal teams, including Sustainability, Marketing, Sales, Partnerships, etc., to collect and document product knowledge
Optimizing Worldly AI Assistance capabilities by owning the creation, editing, and management of all knowledge base articles.
Leverage AI tools (e.g., Claude, ChatGPT) to scale content creation and updates as well as create AI-assisted workflows for ensuring consistency and accuracy.
Champion a culture of customer and partner success in which every customer or partner interaction is an opportunity to solve problems and strengthen the relationship with the customer
Owns end-to-end translation management for knowledge base documentation using Lokalise across 8 languages
Occasional travel for team off-sites or customer trainings.

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
5-7 years of experience creating content and documentation for customers, including trainings, help center articles, SOPs, FAQs, and/or internal enablement documentation.
Knowledge of basic sustainability concepts, committed to sustainability as evidenced by your professional or life experience
Knowledge of life cycle assessment (LCA) and/or other methodologies and tools for measuring environmental and social impact
2-5 years of experience with Knowledge Base or CMS platforms like Zendesk, Confluence, Hubspot, Notion, etc.
Complex project management experience, with the ability to manage multiple customer or partner relationships simultaneously
Experience in a technology or SaaS organization with a fast-paced, growing environment, experience at a growth-stage startup a plus
Ideally working Eastern US or EU timezone, flexible to occasionally work early or late hours to accommodate global customer needs
Fluency across a variety of technology tools, including project management or customer success software, such as Microsoft Office suite of tools, GSuite, Zoom, Slack, CRMs, LMSs, etc., or similar
You thrive in fast-paced environments and are comfortable navigating ambiguity in your role. You can be scrappy when the need arises and are a committed team player.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance are offered through multiple PPO options. Worldly covers 90% employee premium and 60% spouse/dependent premium.
Company-sponsored 401k with up to 4% match for US employees.
Incentive Stock Options.
100% Parental Paid Leave.
Unlimited PTO.
12 paid company holidays.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

content creationdocumentationknowledge managementlife cycle assessment (LCA)project managementcustomer successAI toolstranslation managementSOPsFAQs

Soft Skills

cross-functional collaborationcommunicationproblem-solvingcustomer relationship managementadaptabilityteam playerorganizational skillsflexibilitynavigating ambiguitycommitment to sustainability

Certifications

Bachelor’s degree