SVP, Growth
Worldly
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $248,000 - $288,000 per year
Job Level
About the role
- Own and evolve Worldly's global customer growth strategy, with a focus on net revenue retention, expansion ARR, product adoption, and long-term value creation across the customer base
- Establish clear success metrics, KPIs, and operating rhythms across Customer Success and Account Management, ensuring alignment with company-level revenue goals
- Partner closely with senior leaders across Sales, Product, Marketing, and Partnerships to align post-sale strategy with broader GTM priorities
- Serve as an executive-level point of view on customer health, risk, and opportunity
- Lead a 15+ person organization comprising Customer Success and Account Management, including established managers across both functions
- Create clarity around roles, responsibilities, and expectations at every level of the team
- Assess the current state of both functions — strengths, gaps, and opportunities — and build a clear roadmap for elevating performance
Requirements
- 12+ years of experience in Customer Success, Account Management, or post-sale revenue leadership in B2B or enterprise SaaS, with at least 5 years leading teams through managers
- Demonstrated track record owning NRR targets at scale
- Strong operational mindset: you build repeatable processes, not heroics
- Comfortable operating at both the strategic and executional level
- Experience leading distributed or remote-first organizations
- A collaborative, empathetic leader who holds teams accountable while developing the people around them
- Passion for mission-driven work and genuine curiosity about supply chain transformation, sustainability, or impact-focused technology.
Benefits
- Medical, Dental, and Vision Insurance are offered through multiple PPO options. Worldly covers 90% employee premium and 60% spouse/dependent premium.
- Company-sponsored 401k with up to 4% match for US employees.
- Incentive Stock Options.
- 100% Parental Paid Leave.
- Unlimited PTO.
- 12 paid company holidays.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementB2Benterprise SaaSnet revenue retention (NRR)KPI establishmentoperational processesperformance assessmentroadmap developmentpost-sale revenue leadership
Soft Skills
collaborative leadershipempathetic leadershipaccountabilityteam developmentstrategic thinkingexecutional capabilitycommunicationorganizational clarityrisk assessmentopportunity identification