SVP, Growth

Worldly

SVP of Growth leading customer success and account management at Worldly, a global impact intelligence platform. Driving growth strategy and organizational performance for post-sale revenue.

Posted 4/14/2026full-timeRemote • 🇺🇸 United StatesLead💰 $248,000 - $288,000 per yearWebsite

About the role

Key responsibilities & impact

Own and evolve Worldly's global customer growth strategy, with a focus on net revenue retention, expansion ARR, product adoption, and long-term value creation across the customer base
Establish clear success metrics, KPIs, and operating rhythms across Customer Success and Account Management, ensuring alignment with company-level revenue goals
Partner closely with senior leaders across Sales, Product, Marketing, and Partnerships to align post-sale strategy with broader GTM priorities
Serve as an executive-level point of view on customer health, risk, and opportunity
Lead a 15+ person organization comprising Customer Success and Account Management, including established managers across both functions
Create clarity around roles, responsibilities, and expectations at every level of the team
Assess the current state of both functions — strengths, gaps, and opportunities — and build a clear roadmap for elevating performance

Requirements

What you’ll need

12+ years of experience in Customer Success, Account Management, or post-sale revenue leadership in B2B or enterprise SaaS, with at least 5 years leading teams through managers
Demonstrated track record owning NRR targets at scale
Strong operational mindset: you build repeatable processes, not heroics
Comfortable operating at both the strategic and executional level
Experience leading distributed or remote-first organizations
A collaborative, empathetic leader who holds teams accountable while developing the people around them
Passion for mission-driven work and genuine curiosity about supply chain transformation, sustainability, or impact-focused technology.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance are offered through multiple PPO options. Worldly covers 90% employee premium and 60% spouse/dependent premium.
Company-sponsored 401k with up to 4% match for US employees.
Incentive Stock Options.
100% Parental Paid Leave.
Unlimited PTO.
12 paid company holidays.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementB2Benterprise SaaSnet revenue retention (NRR)KPI establishmentoperational processesperformance assessmentroadmap developmentpost-sale revenue leadership

Soft Skills

collaborative leadershipempathetic leadershipaccountabilityteam developmentstrategic thinkingexecutional capabilitycommunicationorganizational clarityrisk assessmentopportunity identification