Worldia

Customer Success Manager

• Lead the CRM roadmap: prioritize and deliver high-impact projects to improve sales efficiency, customer experience, and retention
• Design intelligent workflows: create and optimize automated journeys across the entire customer lifecycle
• Write high-impact CRM content: structure onboarding journeys and messages that drive engagement and loyalty
• Serve as the day-to-day point of contact for our CRM stack: manage tools such as HubSpot, Brevo, Productfruits, etc., ensuring their proper functioning, evolution, and user support
• Leverage data: create dashboards and reports to give teams clear visibility into performance, usage, and opportunities for improvement

CRM Project Owner